Management Flashcards
Managment
1
Q
What are the four parts of
the management process?
A
- Planning
- Leading
- Controlling
- Organizing
2
Q
To what activities can the management process be
applied?
A
- Management of a business
- Event planning
- Project management
- Personal life
3
Q
First line management?
A
- Supervise non-management employees
- Involved in daily business operations
such as scheduling, budgeting, human
resources activities and disciplinary
measures.
4
Q
Middle management?
A
- Serve as intermediaries between first-line
and top management. - May still be involved in the daily company
operations, but they often depend on the
input of first-level managers.
5
Q
Top management?
A
- Responsible for developing the company’s
vision and making the strategic decisions that
affect the organization’s future. - Rely on input from middle-management.
6
Q
What is planning ?
A
- Determine where to go and how to get there
- Mission statement
- Setting goals and objectives
- Establishing steps to achieve the
objectives - Different levels:
–Strategic (including SWOT analysis and
environmental scanning)
–Tactical
–Operational
7
Q
What is organizing ?
A
Logical structure for people, their jobs, and
interaction
* Organizational chart / reporting relationships
between jobs
* Departmentalization – clustering jobs into groups
for organizational efficiency
* Organizational structure options:
– Product
– Functional
– Geographic
– Customer
– Process
8
Q
What is leading ?
A
- direct and inspire
9
Q
What is controlling?
A
- Making sure that it all work
- Ensuring that the business results and work-related
activities are consistent with and contributing toward the accomplishment of organizational and departmental objectives.
1. Establish clear performance
standards (requires planning)
2. Measure actual performance
against its goals
3. Comparing actual performance
with the standards
4. Take corrective action if
necessary
