Manage Conflict 1.1 Flashcards
What are four areas of conflicts related to cultural differences?
- Language - the way we speak - volume and tone
- Food - the way we eat - loud, gross
- Festivals or celebrations - religious celebrations
- Dress
What is culture?
(c,e,sb,i,nfihs)
A concept that encompasses the social behavior, institutions, and norms found in human societies, as well as the knowledge, beliefs, arts, laws, customs, capabilities, and habits of the individuals in these groups.
Culture influences the way we do things or the habits reflected in ourselves within our community, group, or country.
Name 3 conflicts that arise from project priorities?
(se, cs, src)
- Stakeholder expectations
- Customer satisfaction
- Schedule and resource competition
What is a stakeholder?
individuals, groups, or organizations
whose interests in the project may be positively or negatively impacted
as a result of the project execution
Is the customer always right?
Yes - the company exists because of the customers
Always say YES and lead them to the BUT to justify reasonable conclusions and concurrence. The win-win or winning strategy is to be considered to emphasize our partnership and dedication.
What is it called when a project team member adds extra features to a project that are beyond its original scope or requirements.
Gold plating
- The scope stays the same, but your deliverables do not match the scope
- usually begins with the project team providing extras without client approval
What are common results of gold plating?
Gold plating can take time, extending the project past its deadline.
In a best-case scenario, the customer may accept the project deliverable with the out-of-scope work.
In a worst-case scenario, the customer might reject the project deliverable entirely and nullify the contract.
What is it called when the scope of a project is expanded without considering the impact on your project schedule, budget, risks, and more?
Scope Creep
- the scope changes, but other project details do not change accordingly
- usually begins with a stakeholder requesting a change or expansion
- It usually happens little by little and often creates issues in later stages
What should the project manager do when gold plating is detected?
Contact your client and explain the situation fully to see if they want to explore or pursue the change.
What can a project manager do to control scope creep? (icm)
follow the proper steps for
integrated change management
What are the proper steps for integrated change management?
(Rc, IA, apd)
- reviewing the change
- performing impact analysis
- adjusting other project details as needed
By following this process, you accommodate the change and mitigate its impact on your project.
What are 5 guidelines to avoid scope creep?
(Me, Rc, Ccc, Oc, Chin)
- Manage expectations - scope statement, approval for all deliverables and timelines
- Review all changes properly (integrated change management) - keep the project team from making changes without review
- Control client communicaiton channels - do not let the client speak directly with the team
- encourage open communication within the project team
- Check-in regularly
What are the boundaries and limitations that yo need to consider while you plan your project work activities?
Project Constraints
Project goals are tied to these boundaries
What is the triple contraints principle
According to the Triple Constraints of Project Management, the project’s costs, time, and scope all impact its success. A project manager can maintain control of the triple constraints by balancing these three constraints via tradeoffs.
Conflict occurs when…
actions and expectations differ
