Making Sergeant Flashcards by Daniel Petta

The job of evaluating your employees involves reducing this to writing, and then going over it with your employees.

Constructive criticism

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What powerful tool do you want your subordinates to see in your actions?

Positive peer pressure

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You should have ________ and ________ healthy reasons for seeking promotion

Mentally and emotionally

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The proper role of a supervisor is to ensure what?

That work gets done, and done right

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As a department leader, you must now take into account the problems, issues, and concerns of what?

The larger organization

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Do not be arrogant, but show others that you have…..

Firm self-confidence

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This habit should be a career-long practice

Self-assessment

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The ________ to ________ in decision making is a very normal thing

Desire to please

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What normal, human feeling can help you do a difficult job on the streets, but must be controlled by you?

Pride

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As a supervisor, you should what your ________, not your pride, is telling you

Brain

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When testing for a promotion, the audience will want to hear your thoughts as what?

A future leader

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What is the single most widely used promotional exercise, after the written test?

The interview

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What is the most important thing to do during a testing assessment process?

Own the room

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Street survival is vital, but so is protection from unnecessary civil and criminal liability from ________ and ________ behavior

Reckless and unsafe

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You owe both ________ and ________ an honest assessment of their strengths and weaknesses

Employer and employee

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What is considered the best discipline of all?

Self-discipline

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Discipline should be based on what two things?

The particulars of the offense, and past performance

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What is key throughout the disciplinary process?

Fairness

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What message must you convey to your subordinates in a customer service advocate role?

The citizens are not interruptions to our work, they are our work

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This is the most important trait for your success, your subordinates success, and the success of the department

Being an exceptional role model

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You must set an excellent example of ________ ________

Police professionalism

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________ and ________ are your most precious possessions as a leader

Credibility and believability

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What is the most important concept when dealing with assessing and discipline issues?

One rule for all

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Your success as a leader will largely be dependent upon the relationship you forge with ________ ________

Diverse others

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Who is one of the most important persons in your work life?

Your boss

Establish a relationship with your boss where ________ and ________ flows in both directions

Respect and trust

Trust each member of your team unless he/she proves ________ __ ________ that you cannot

Beyond a doubt

What are the two types of courage you should expect from your subordinates?

Physical and moral

Your subordinates words and actions should demonstrate loyalty to their ________, ________, and ________

Team, department, and profession

Your team should expect clearly stated ________, standards, and goals from you

Expectations

People should know you are a ________ ________law enforcement officer and a ________supervisor

Highly capable, knowledgeable

Your boss will expect you to do what, instead of placing blame on someone else?

Own your actions and decisions

What two things should you dare to be when the situation demands it?

A calculated risk-taker and innovator

Upon becoming a sergeant, what may change the most in you is your ________

Outlook

Loyalty often requires what, as well?

Courage

Look at the bigger picture in your role as a ________ ________, not just a team leader

Departmental leader

Rewards and corrections for subordinates should always be based on this, and nothing else.

Merit

The way you treat your subordinates should remain ________

Consistent

Do not make pronouncements, conclusions, or decisions until you have:

Sufficient, trustworthy information

You cannot be arrogant, but as a leader you should always try to be:

Self-confident

Decisions should always get made ________ and in a ________ ________

Firmly, and in a timely manner

Good listening skills require what?

The actual hearing of the other person, not just focusing on what you want to say

You cannot succeed as a leader without an earned reputation for this:

Credibility

Your employees need to know you trust them to do the job ________ and ________

Competently and ethically

Developing your employees can be through any of these 3 methods?

Training, counseling, or mentoring

Common sense comes from keeping receptive:

Eyes, ears and brain

It is absolutely necessary for an effective leader to also be an:

Effective communicator

Directions must be ________, ________, and ________ when given, either orally or in written form

Clear, concise, and complete

What is the difference between output and outcome?

Output only focuses on numbers, outcome is the resulting picture, or the desired result

Should a supervisor be focused on his employee's outcome or output?

Outcome

No obligation as a first-line supervisor is more important than your ability and willingness to:

Make decisions

A supervisor who cannot or will not make ________, ________ ________is a detriment to the organization

Timely, sound decisions

Our officer safety teachings remind us to do what, whenever possible:

Slow things down

Good supervisors do not seek popularity, but work for what, instead?

Respect

Making the right decision sometimes calls for what?

The courage to do something different

Experience means very little unless you:

Get better from going through it

The first pre-requisite for making a sound decision is what:

Knowing your business and profession, inside and out

There is considerable evidence that good judgment can be built through what 2 things?

Life experience, and the internal analysis of that experience

Getting help is not a sign of weakness, but rather an indicator of:

Real smarts

What is the definition of empathy?

Remaining sensitive to the impact your decisions have on others

Many people, including supervisors, consider discipline to be just another word for:

Punishment

What is the definition of discipline in law enforcement?

The training, supervision, and other actions intended to ensure employees obedience to legitimate orders and directives

What 3 things, besides punishment, can discipline also include?

Training, coaching, and counseling

What are you seeking to instill in your subordinates?

Self-discipline

When employees exhibit ______________, punishment is not necessary

Self-discipline

Who is the discipline ultimately intended to benefit?

The employee receiving it

When done well, what 3 things should discipline consider?

The employee's intentions Prior performance What has happened in similar situations

What 3 types of people ultimately benefit from employee discipline?

The employee The organization The community

How deeply should you be involved in the discipline of your subordinates:

Completely and totally

Disciplinary actions in which you have a leading role will be:

Better suited to benefit their recipient

When you are involved, discipline becomes ________ ________ for the subject

Appropriately personalized

Discipline must be both ________ and ________

Just and timely

One of your most important responsibilities as a first-line leader is to do this, and then administer it well

Devise fair and appropriate discipline

During a disciplinary meeting, you must set an atmosphere of ________

Calm

The primary goal of discipline is to bring about ________ ________ in behavior or job performance

Positive change

In disciplinary meetings, should you attempt to be sympathetic or empathetic towards your employees?

Empathetic

An employee needs to know how his/her performance is:

Perceived by their supervisor

The department is counting on you to provide an ________ accounting of the employee’s performance

Accurate

An employee assessment should be both ________ and ________

Current and relevant

What is one exception to keeping an employee assessment current and relevant?

Problematic behavior that may be continuing

During a performance appraisal, it is always a good idea to set one or more of these for the next evaluation period

Goals

Your assessment of your employee should be correct in both ________ and ________

Form and content

You and your officers are just as much at risk of ________ ________ or ________ as you are from violent acts of criminals

Accidental death or injury

Very often, these 3 things on the officer's part contribute to tragic results:

Carelessness Complacency Apathy

You must protect your people and your organization as:

An active and observant risk manager

What are your 2 most dangerous enemies as a risk manager?

Employee carelessness or apathy

Allowing any of your personnel to get away with failing to wear seat belts while driving amounts to ________ ________on your part

Safety malpractice

As a training manager, no area of training is more important than:

Officer safety and survival

Who should you be sure to not overlook when assessing your employee's officer safety needs?

Your senior officers

Your most important function as a leader is:

Officer safety training and assessing

You are obligated to ensure your officers have this to help keep them safe:

The best equipment your employer can provide

Your people also deserve the best and ________ ________ set of policies, procedures, and sanctioned practices to work from

Most defensible

Oftentimes, the greatest teacher is ________

Failure

Staying healthy involves working out both your ________ and your ________

Muscles and brain

To stay emotionally healthy, it is vital to set personal ________ and ________ for yourself

Goals and standards

What two guideposts should serve as infallible directions for a successful and rewarding law enforcement career

Integrity and credibility

What is the formula for addressing mistakes?

Admit it Fix it, if you can Learn from it Don't repeat it

Your subordinates and boss want to see a supervisor who projects ________ and ________ in their actions and decisions

Positivity and confidence

You can contribute to the effort of changing the mistaken perceptions of policing held by so many by being:

Positive role model

Reputations for credibility, character, and good work are:

Established over time