M9.4 (workload) Flashcards
1
Q
Arousal?
A
A persons readiness to perform work
Need the right level of arousal to perform at your best
2
Q
Low level of arousal?
A
Attentional mechanisms not active
3
Q
High level of arousal?
A
Performance deteriorates
4
Q
Narrowing of attention?
A
When someone’s forced to shed tasks and focus on key info only
( a result of being too aroused)
5
Q
Workload?
A
The degree of stimulation a task exerts on an employee
6
Q
Workload is split into?
A
Physical
Mental
7
Q
Overload?
A
Occurs at very high levels of workload
8
Q
Overload leads to?
A
Performance to deteriorate
Task shed to focus on key info
Increase rate of errors
9
Q
Underload?
A
Occurs at very low levels of workload
10
Q
Underload leads to?
A
Performance to deteriorate
Errors to increase
11
Q
Underload is caused from?
A
Insufficient work
Boredom
Excessively easy tasks
