m4 | m5 Flashcards
What is a health consumer?
- recipient of healthcare services
- people who use services for personal treatment or to support another
- people who’ve used and are to use health services
Upon which factors do health consumer satisfaction stem from?
- duration and efficiency of care
- empathy and communication of HC providers
Compare.
Patient v.s Consumer
Patient: passive; doesn’t necessarily take part in decision-making
Consumer: active; HC services recipient is involved in decision-making
Enumerate.
What are the six types of health consumers?
- sick and savvy
- casual and cautious
- shop and save
- content and compliant
- out and about
- online and onboard
Identify which type and category of HC consumer fits the description.
- cost-conscious
- do not see the need of being engaged
casual and cautious
passive category
Identify which type and category of HC consumer fits the description.`
- most intersted in value
- switch providers frequently
shop and save
active category
Identify which type and category of HC consumer fits the description.
- seeks to form partnerships with their medical providers
sick and savvy
Identify which type and category of HC consumer fits the description.
- happy with care and services delivered by the HC provider
- trusting and easily follows doctors
content and compliant
passive category
Identify which type and category of HC consumer fits the description.
- independent
- seeks out alternatives
- prefers customized services
- searches online for professional guidance
out and about
active category
Identify which type and category of HC consumer fits the description.
- interested in technology (uses online tools and apps)
- assess providers and treatment options
online and onboard
active category
Enumerate.
Name the eleven patient’s rights.
- The right ti receive proper medical care
- Identity of care provider
- Consent for medical treatment
- Maintaining the dignity and privacy
- Medical confidentiatlity
- Disclosing of medical information
- Second opinion
- Continuity of care
- Receiving visitors
- Receiving medical information
- Public inquiries
kaya mo ya-haa-annn~ O v O
Identify which patients’ right is being described.
You have the right to know the name and position of any healthcare team member providing your care.
Identity of care provider
Identify which patients’ right is being described.
You have the right to keep the confidentiality of your medical information (patient and HC provider vice versa).
Medical confidentiality
Identify which patients’ right is being described.
You have the right to receive professional and quality health care and to be treated with respect and consideration, without any discimination.
The right to receive proper medical care
Identify which patients’ right is being described.
You have the right that medical information about you will be disclosed only with your consent.
Disclosing of medical information
Identify which patients’ right is being described.
You have the right to receive visitors during visiting hours.
Receiving visitors
Identify which patients’ right is being described.
You have the right to contact the person responsible for public inquiries and rights of patients at the medical institution in any comment, complaint, question, or recommendation.
Public inquiries
Identify which patients’ right is being described.
- You have the right ot receive an appropriate and clear explanation about your medical condition, about treatment options avaible for you and their alternatives, risks, prospects, and potential side effects.
- You have the right to refuse treatment
- You have the right to appoint a proxy, who will have authority to consent your medical treatment
Consent for medical treatment
Identify which patients’ right is being described.
You have the right to initiate receiving a second medical opinon about your condition and the recommended treatment.
Second opinion
Identify which patients’ right is being described.
You have the right to request that care providers and medical institutions will cooperate in order to ensure your continued proper medical care.
Continuity of care
True or False
The healthcare provider should have their own best interests in mind over the patient’s.
False.
The patient always comes first.
Choose.
When we talk about patient rights, who does this cover?
A. Any person who is talking to any other person about personal medical issues.
B. People who have sustained major medical injuries.
C. People who have been formally admitted to a hospital.
D. Anyone being evaluated by a healthcare professional.
D. Anyone being evaluated by a healthcare professional.
Choose.
Which of these is NOT generally
considered to be a part of
informed consent?
A. Understanding the purpose of
the proposed treatment
B. Understanding viable
alternatives to the treatment
C. Understanding the physician’s
personal, moral feelings on
treatment
D. Understanding what exactly the
proposed treatment entails,
including risks
C. Understanding the physician’s
personal, moral feelings on
treatment
Choose.
Most attacks on informed consent are based on the idea that patient autonomy is incompatible with:
A. patients’ well-being
B. physician’s values
C. physician’s reponsibility
D. delivery-of-care arrangements
C. physician’s responsibility
Choose.
( ) information from patients at their request is a legally recognized exception to informed consent.
A. Delivering
B. Providing
C. Withholding
D. Obtaining
C. Withholding
It is a planned experience using a combination of methods such as teaching, counselling, and behaviour modification techniques which improve patients’ knowledge and influence health and illness behaviour.
Patient Education (PE)
Therapeutic Education and Health Education
Patient education targets which specific demorgaphic of patients?
Long-term patients
It is an individual process involving guidance and collaborative problem solving to help the patient to better manage the health problem.
Patient Counselling
It is a process through which people gain greater control over decisions and actions affecting their health.
Empowerment
Which individual is considered to be a co-operator in treatment and care, as well as a producer of his/her own health?
patient
True or False: The physician’s communication has a direct and strong relationship to quality of care and provider-patient communication has an impact on patient satisfaction.
True
True or False: Patients view the health care provider their secondary point of contact, the internet being their first source of preventive advice.
False
Patients view health care providers as a key and their first contact.
What is the purpose of patient education and counselling?
- to help patients optimally manage their lives with disease
- to guide patients in understanding what feasible options can be tackled provided their conditions
Who benefits from patient education and counselling?
- hospitals
- people with chronic diseases
- literally everyone.
Identify which demographic fits the benefit/s provided.
- shortening the length of stay
- increasing patient satisfaction
- decreasing medical, personal, and social costs
Hospitals
Identify which demographic fits the benefit/s provided.
- decrease of provider liability
- promotion of patient-centered care and increases to adherance of medications and treatments
- increase in compliance from consumers
Everyone
Identify which demographic fits the benefit/s provided.
- improving the quality of life
- emphasizing the importance of prevention and early recognition of disease
- improving control over disease
Patients with chronic diseases
