M3 Teamwork and Collaboration Flashcards
Interprofessional healthcare teams involve
A variety of disciplines
Dr., Nurse, Pharmacy, Nutrition, Social Worker, ETC
Interprofessional collaboration goal
Provide client with best level of care
How does Interprofessional collaboration improve patient outcomes
Enhances quality of care
Allows different professionals to participate
Improves job satisfaction
Qualities of effective collaboration
Communication
Assertiveness
Conflict negotiation
Leadership
Presence
Decision making
Critical thinking
As a nurse who do we advocate for in collaboration
The patient
What are our responsibilities to the patient in collaboration
Continuity of care
Patient IS a partner
Advocacy for consultations/referrals
Establishment of team
Barriers to interprofessional collaboration
Fear of poor communication
Lack of persona identity
Lack of roles
Lack of time
Lack of training
What constitutes as incivility at work
Eye rolling
Disruptive conduct
Sarcastic comments
Threatening
Intimidation
Physical violence (Spectrum)
Bullying
Repeated, Harming mistreatment of person/s
Horizontal bullying
Between coworkers
Mobbing
employees “gang up” on an individual
Workplace violence
bullying, incivility or mobbing
verbal abuse is the number one form
Examples of bullying
Favoritism
Verbal abuse
Pranks
Setting staff up for failure
Economic aggression bullying
Denying workers promotional opportunities
Incivility affect on healthcare
Worker distraction
Moral distress
Burnout
Job dissatisfaction
Leaders responsibility in workplace incivility
Stablish that verbal/physical abuse, incivility, bulling are condemned
Provide education on addressing behavior and escalating issues
Incivility in the academic arena
Tardiness
Leaving early
Disruption
Disrespect
Demeaning remarks
Cultivating civility in academia
Role modeling by faculty
Ethical, principled leadership
Fostering communication
Establishing behavioral norms
Stress management
Interventions for academia incivility
Avoid excuses or ignoring problem
Provide mentoring
Recognizing incivility
Zero tolerance for incivility
Accepting responsibility
First step in resolving incivility
If this fails do
informal negotiation with individual
ADR - alternative dispute resolution
ADR types
Mediation
Arbitration
Due process hearing
Mediation
Confidential, legally non-binding process that assists in solution searching
Arbitration
Binding conflict resolution, involves all gathered facts and a final decision
Due process hearing
Formal hearing, impartial trained hearing officer issues a decision
