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2nd Year (1st Sem) > Lodging- L1 & L2 > Flashcards

Lodging- L1 & L2 Flashcards

1
Q

USI education leaders are __, ___, ___, and ___ leaders who put to personal and professional life the Vincentian competencies consistent with the values of Humility, Simplicity, and Charity.

A
  1. vision-focused
  2. mission-driven
  3. community-oriented
  4. change catalyst
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2
Q

USI education leaders are vision-focused, mission-driven, community-oriented, and change catalyst leaders who put to personal and professional life the ___ consistent with the values of Humility, Simplicity, and Charity.

A

Vincentian competencies

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3
Q

USI education leaders are vision-focused, mission-driven, community-oriented, and change catalyst leaders who put to personal and professional life the Vincentian competencies consistent with the values of ___, ___, ___.

A

Humility
Simplicity
Charity

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4
Q

Vision of USI

A

Universidad de Sta. Isabel de Naga, Inc. is an empowering Christ-centered Vincentian learning institution.

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5
Q

We commit to engaging the community of learners into becoming ____ , ___ who journey with persons living in poverty situations and care for God’s creation.

A

inner-directed, globally competent Vincentian leaders

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6
Q

MISSION: We commit to engaging the community of learners into becoming inner-directed, globally competent Vincentian leaders who journey with persons ____ and ____.

A

living in poverty situations + care for God’s creation.

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7
Q

Core Values of USI

A

Respect
Simplicity
Service
Vincentian Excellence

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8
Q

Graduate Attributes of USI

A

Christ-centered
Charitable
Competent

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9
Q

It was when guest rights were one of the few established sets of conventions that were universally accepted amongst diverse cultures within this world.

A

Ancient Greece

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10
Q

In Ancient Greece, these were one of the few established sets of conventions that were universally accepted amongst diverse cultures within Greek world.

A

Guest Rights

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11
Q

TRUE/ FALSE: Hospitality began in the Bible and in Greece.

A

FALSE (began - did not begin)

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12
Q

When did Hospitality exist?

A

Since man first established permanent settlement

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13
Q

It was when travelers had little choice to expect stay in the monasteries that offered food and shelter.

A

Dark Ages

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14
Q

Throughout ___, local lords would take turns hosting the kings and his royal court as they traveled.

A

Middle Ages

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15
Q

It has fueled incredible growth throughout the history of hospitality industry because people love to travel and need a place to stay.

A

Tourism

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16
Q

Tourism has also began to include an activity called ___.

A

Medical Tourism

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17
Q

Enumerate the Early Hospitality Timeline

A

Greek/ Roman Culture
Medieval Period
Renaissance Period (16th century)
The New World
French Revolution
19th century
20th century travel
1960- Present

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18
Q

Noted as early as 40 BC for social and religious purposes

A

Greek/ Roman Culture

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19
Q

These types of businessmen often traveled

A

Greek/ Roman Culture

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20
Q

They were the first pleasure travelers

A

Roman

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21
Q

After the fall of __, public hospitality fell to religious orders.

A

Roman Empire

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22
Q

After the fall of the Roman Empire, public hospitality fell to ___.

A

religious orders

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23
Q

A period where English travelers existed

A

Medieval Period

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24
Q

Inns were private homes

A

Medieval Period

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25
Q

These were private homes during the Medieval Period

A

Inns

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26
Q

They became the favored transportation during the Medieval Period.

A

Stagecoach

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27
Q

Stagecoach became the favored transportation.

A

Medieval Period

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28
Q

A period where there was a high demand for inns and taverns

A

Renaissance Period- 16th century

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29
Q

Name the 1st hotel ever built

A

Hotel de Henry IV

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30
Q

When was the first hotel built?

A

1788

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31
Q

How much did the Hotel de Henry IV cost?

A

$17,500

32
Q

What were the features of Hotel de Henry IV?

A

It had 60 beds and coffee houses

33
Q
  • 18th century
  • eating and sleeping places
A

The New World

34
Q

It changed the course of culinary history

A

French Revolution

35
Q
  • a French culinary artist
  • earned a worldwide reputation as director of kitchens at the Savoy Hotel (1890-1899) and afterward at the Carlton Hotel- London.
A

Auguste Escoffier

36
Q

“The king of chefs and the chef of kings”

A

Auguste Escoffier

37
Q

Auguste Escoffier was the Director of the kitchens at ____.

A

Savoy Hotel (1890-1899)

38
Q

It was the year Savoy Hotel opened in London.

A

1898

39
Q

Who was the General Manager at Savoy Hotel- London?

A

Cesar Ritz

40
Q

It was the top-rated NYC steak house (home of Delmonico’s Steak and Baked Alaska)

A

Delmonico’s Steak House NYC

41
Q

Delmonico’s Steak House NYC was founded in

A

1837

42
Q

Bilingual menus

A

19th century

43
Q

After World War II, travel began

A

20th century Travel

44
Q

When was the advent of cross-continental flights?

A

1950

45
Q

It refers to a non-stop passenger flight from one side of a continent to another.

A

Cross-continental Flights

46
Q

It refers to the flight of an aircraft across the Atlantic Ocean from Europe, Africa, South Asia, or the Middle East to North America, Latin America, or vice versa.

A

Transatlantic Flight

47
Q

When were Transatlantic flights introduced?

A

1958

48
Q

Re-birth of the inner-city lodging properties

A

20th-century travel

49
Q

Increase interest in cruises

A

20th-century travel

50
Q

Major growth in casual dining

A

1960 to present

51
Q

increase in the number of hotel chains

A

1960 to present

52
Q

It refers to the movement of many organized tourists to popular holiday destinations for recreational purposes.

A

Mass Tourism

53
Q

A phenomenon which is characterized using standardized package products and mass consumption.

A

Mass Tourism

54
Q

It was when mass tourism occurred

A

1960- present

55
Q

It is defined as the quality/ disposition of receiving and treating guests and strangers in a warm, friendly, generous manner.

A

Hospitality

56
Q

It is the welcoming spirit of tourist business employees, the attitude of residents towards visitors, courtesy, and willingness to serve.

A

Hospitality

57
Q

It refers to the manifestations of warmth and friendliness.

A

Hospitality

58
Q

When are hospitality businesses open?

A

365 days and 24 hours a day

59
Q

The hospitality industry depends heavily on ____.

A

shift work

60
Q

It usually starts from 10 PM to 6 AM.

A

Graveyard shift

61
Q

A business that produces guest satisfaction that is different from other business sectors.

A

Hospitality business

62
Q

The hospitality business produces ____.

A

guest satisfaction

63
Q

Products of the hospitality business are:

A

tangible
intangible

64
Q

TRUE/ FALSE: The products of the hospitality business are only tangible.

A

FALSE (only tangible- tangible and intangible)

65
Q

TRUE/ FALSE: Graveyard shifts start at 6 AM to 10 PM.

A

FALSE (6 AM to 10 PM- 10 PM to 6 AM)

66
Q

TRUE/ FALSE: The hospitality business produces guest satisfaction which is the same as other business sectors.

A

FALSE (the same as- different from)

67
Q

Hospitality Management Education is divided into (6):

A
  1. Food Services
  2. Hotels
  3. Events
  4. Travel and Tourism
  5. Luxury Services
  6. Others
68
Q

The success of a business depends largely on how efficient the hospitality team is and how effective the business model is.

A

Hospitality sector

69
Q

In the hospitality sector, the success of a business depends largely on these two factors:

A
  1. efficiency on the hospitality team
  2. effectiveness of business model
70
Q

Four (4) scopes of the hospitality industry

A
  1. Lodging segment
  2. Foodservice segment
  3. Travel and Tourism segment
  4. Entertainment and Recreation
71
Q

TRUE/ FALSE: Today, starting careers in hospitality management are more likely to have formal education obtained in one of the post- secondary programs developed over the last 30 years to prepare for hospitality careers.

A

TRUE

72
Q

This is an important consideration to many employers, and several students have found that good work experience gained while attending classes has been instrumental in their finding good jobs after graduation.

A

Experience in the field

73
Q

TRUE/ FALSE: Most students have found that bad work experience gained while attending classes has been instrumental in their finding good jobs after graduation.

A

FALSE (bad- good)

74
Q

They are typically more inclined to offer good starting jobs to students with valid work experience behind them.

A

Potential employers

75
Q

TRUE/ FALSE: Potential employers are typically more inclined to offer good starting jobs to students without valid work experience.

A

FALSE (without valid work experience- wit valid work experience)

76
Q

What are the three (3) qualification and employer assessment?

A
  1. Communication skills
  2. Skills and experience
  3. Attitude and Character

2nd Year (1st Sem) (16 decks)

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