LO4: Policies & Procedures

Question 1

give the order of importance for rules

Answer 1

legislations
policies
procedures

Question 2

who are legislations set by?

Answer 2

the government

Question 3

who sets up procedures?

Answer 3

the settings and the setting’s employer

Question 4

give the 16 health and safety policies

Answer 4

health and safety policy
manual handling
safe working practices
storing, disposing, administering medicines
cleaning, storing and cleaning products
disposing of hazardous waste
labelling of hazards
personal hygiene
food preparation and handling
security of premises
safeguarding
hot drinks
fire
training, staff induction
supervision
emergency planning

Question 5

Give the aspects of best practice

Answer 5

Being non- judgemental
Respecting the views, choices and decisions of individuals who require care and support
Anti-discriminatory practice
Valuing diversity
Using effective communication
Following agreed ways of working
Training and professional development opportunities for staff
Mentoring, monitoring and performance
Management of staff
Attending staff meetings yo discuss issues/ practice

Question 6

Define non- judgemental

Answer 6

Respecting a person’s feelings, experiences and values, even though they may be different from your own

Question 7

Define professional development

Answer 7

The process of improving and increasing the skills and capabilities of staff

Question 8

Define monitoring

Answer 8

To measure and check the progress or quality something over time

Question 9

Give examples of mentoring

Answer 9

Observations
Inspections
Analysis of surveys given to service users and staff

Question 10

Define performance management

Answer 10

An ongoing process between a care worker and their supervisor involving meetings and observations over time to provide feedback on performance and identify targets for improvement where appropriate

Question 11

What is the discipline procedure?

Answer 11

Verbal warning
Written warning
Suspension
Fired

Question 12

What are the positives of having a complaints procedure?

Answer 12

Provides a system of redress
Highlights the staff’s training needs
Improves policy and procedure
Empowers service users to report any issues of unfair treatment
Quality of care increases
Improves multidisciplinary teams

Question 13

What are the negatives of having a complaints procedure?

Answer 13

Some parents/ service users might not know how to access/ use the procedure
May not be accessible for everyone
May have a negative effect on the service user
May want to be anonymous
People can be using them inappropriately