LO11 Quality Management

Question 1

2 purposes of quality planning

Answer 1

1. Agree acceptance criteria
2. Identify timing and resources required for quality activities

Question 2

3 differences between quality assurance and control

Answer 2

1. Approach to errors - QA prevents errors while QC identifies errors
2. QA independent of projects while QC is integral to them
3. QA supports organisation while QC demonstrates project progress

Question 3

3 considerations when planning quality

Answer 3

1. Quality standards that must be achieved.
2. How acceptance criteria will be measured.
3. What resources and time will be required.

Question 4

Quality Assurance

Answer 4

Process based - confidence that test results can be trusted.
Independent of project.
Validates correct use of standards and procedures.
Assures that processes are being carried out correctly.
Verifies that people have right skills, knowledge and attitude.
Uses quality tools and techniques to investigate trends across projects and facilitates continuous improvement.

Question 5

Quality Control

Answer 5

Product based
Tests products to give verifiable results.
Testing, checking, measuring, destructive tests.
Part of the project,
Confirms products fit for purpose, meet requirements, conform to specification, config criteria met
Results recorded in quality log
Non-conforming items identified and quarantined for resolution.