lo1 Flashcards
what does authority protocols provide to employees
framework for them to follow
what does authority in the workplace on decision making mean
employee has to make a decision
- sometimes a task or problem needs to be escalated to theri line manager because they have greater authority
what does authority in the workplace on authorisation mean
employees may not have the authority to carry out certain tasks
reasons for authority protocols
- enable manager to delegate tasks to a subordinate while still overseeing the outcome
- provides a checking procedure
- lower the risk of fraud if more than one person is involved in the preparation and authoritisation of payments
- upholds standards - important when communicating stakeholders e.g. promotion material must be good standard
what procedures can a business use to maintain confidentiality
- ensure those who need specific infomraiton have access to it
- not allowing paper files to be removed from the office by employees
- using blind copy line in emails to serveral external recipients so that email addresses are not shared
- requiring empployees to sign a non-disclosure agreement (NDA) if they have access to confidentail info
- job descriptions stating what info will be deemed gross misconduct
- dispose of confidential information properly - shred
- mark confidential info clearly on documents
what is manual storage
use of secured filing cabinets for hard copies of documentation and ensuring that confidential documents are not removed from the premises
how can you store info securely on a computer q
passwords
benefirs of confidentiality for individuals
feel secure
fraud
protect reputation
private
benefits of confidentiality for businesses
legal requirement
reputation on the line
competitive advantage
disadvantages of implications of breaching confidentiality on an employee
considered gross misconduct - result in employee dismissal
risk of identity theft and loss of trust in business
revealing business info
what are reasons on why confidentiality may need to be breached
if an employee is suspected of fraud / embezzlement
to contact employee in emergency
benefits of maintaining confidentiality in a business
reputation
prevents law suits
sensitive info is not accessed
prevents fraud
drawbacks of maintaining confidentiality in a business
cost - updates - upgrades
time consuming
affects image - stakeholders prefer transparent business practices
1.3
how can a business check for errors in documents
more senior employees (e.g. check financial figures)
specialists (e.g. a solicitor for a legal contract)
those to whom the document refers
a proof reader
external communications company
