lo1 Flashcards
what does authority protocols provide to employees
framework for them to follow
what does authority in the workplace on decision making mean
employee has to make a decision
- sometimes a task or problem needs to be escalated to theri line manager because they have greater authority
what does authority in the workplace on authorisation mean
employees may not have the authority to carry out certain tasks
reasons for authority protocols
- enable manager to delegate tasks to a subordinate while still overseeing the outcome
- provides a checking procedure
- lower the risk of fraud if more than one person is involved in the preparation and authoritisation of payments
- upholds standards - important when communicating stakeholders e.g. promotion material must be good standard
what procedures can a business use to maintain confidentiality
- ensure those who need specific infomraiton have access to it
- not allowing paper files to be removed from the office by employees
- using blind copy line in emails to serveral external recipients so that email addresses are not shared
- requiring empployees to sign a non-disclosure agreement (NDA) if they have access to confidentail info
- job descriptions stating what info will be deemed gross misconduct
- dispose of confidential information properly - shred
- mark confidential info clearly on documents
what is manual storage
use of secured filing cabinets for hard copies of documentation and ensuring that confidential documents are not removed from the premises
how can you store info securely on a computer q
passwords
benefirs of confidentiality for individuals
feel secure
fraud
protect reputation
private
benefits of confidentiality for businesses
legal requirement
reputation on the line
competitive advantage
disadvantages of implications of breaching confidentiality on an employee
considered gross misconduct - result in employee dismissal
risk of identity theft and loss of trust in business
revealing business info
what are reasons on why confidentiality may need to be breached
if an employee is suspected of fraud / embezzlement
to contact employee in emergency
benefits of maintaining confidentiality in a business
reputation
prevents law suits
sensitive info is not accessed
prevents fraud
drawbacks of maintaining confidentiality in a business
cost - updates - upgrades
time consuming
affects image - stakeholders prefer transparent business practices
1.3
how can a business check for errors in documents
more senior employees (e.g. check financial figures)
specialists (e.g. a solicitor for a legal contract)
those to whom the document refers
a proof reader
external communications company
what does codes of conduct mean
not laws but things you must follow
benefits of carrying our checks on documents / arrangements
have right documents
accuracy
avoid penalties
improved decision making - based on up to date and info
no mistakes
right image and info
drawback of carrying out checks on documents / arrangements
time
delays
cost
human error
security - people find stuff
what protocols can be used to protect against unauthorised access
password-protecting documents
installing anti-virus software
installing anti-spyware software
granting staff different of access rights
having a screen saver time-out for when computers are left unattended
positining computer screens so the general public cant view them
how can password-protecting a document help to protect unauthorised access
onlypeople who know the password can get in
how can installing anti-virus software help to protect unauthorised access
stops viruses from accessing info
how can installing anti-spyware software help to protect unauthorised access
stops peoples from spying on your screen
how can granting different level access to rights help to protect unauthorised access
control what people can and cant do
how can screen saver time-out help to protect unauthorised access
stops people from accessing computers when not attended
how can positioning computer screen so the general public can view them help to protect unauthorised access
stops public from reading info
what does inappropriate use of IT equipment and software include
using workplace computers for non-work activities
installing unauthorised software
installing software that is licensed only for business use on home computers
what are the consiquences of inappropriate use of IT for businesses
charges of gross misconduct
fines for breaking the law
what are the consiquences of inappropriate use of IT for employees
warning - written / verbal
Examples of health and safety protocols businesses have to follow
Providing adequate lighting and ventilation
Providing regular eye tests for employees who use computer screens
Ensuring risk assessments are carried out
What training can a business provide for equal opportunities
What can and can’t be said
How to act
What can or can’t be included in communications
Information that are contained in legal documents
Employers name
Employee / workers name
Start
Employers address
Job title / a brieft description of job
Holiday and holiday pay
Working hours
Amount of sick and leave pay
Contractual benefits
Any non-contractual benefits
What does minimum standards of professional behaviour include
Punctuality
Appearance and dress codes
Use of appropriate language
