LO1

Question 1

What is CCCPE?

Answer 1

Choice
Consultation
Confidentiality
Protection from harm and abuse
Equal and fair treatment

Question 2

What is choice?

Answer 2

Choice is when you give a service user some control over there life or situation.

Question 3

What is confidentiality?

Answer 3

Keeping a service users information locked away or pass word protected.

Question 4

What is Protection from harm and abuse?

Answer 4

Trying to prevent a service user from coming into harm and being abused by following strict safeguarding procedures.

Question 5

What is equal and fair treatment?

Answer 5

Making sure each individuals needs are respected and making sure everyone has the same opportunity’s.

Question 6

What is consultation?

Answer 6

Consultation is when a service user is asked for there opinions on things like there treatment plans and etc.

Question 7

Why is it important to maintain an individuals rights?

Answer 7

Make people feel valued.
Empower them.
Instil confidence.
Feel safe in the care setting.
Ensures individuals needs are met.

Question 8

What’s jargon?

Answer 8

The use of technical language or terms and abbreviations that are difficult for some to understand.

Question 9

What is dynavox?

Answer 9

Speech generating software.

Question 10

What’s a light writer?

Answer 10

A text-to-speech device

Question 11

What’s an a interpreter?

Answer 11

Converts a spoken or signed message from one language to another

Question 12

What’s effective communication?

Answer 12

Using vocabulary that can be understood
Not being patronising
Adapting communication to meet individual needs or the situation
Listening to individuals needs

Question 13

How does information about times services opens and closes?

Answer 13

So that the individual knows when they can access services.

So time is not wasted attending when services are not available.

Question 14

How does information about contact details for the service user support rights?

Answer 14

Phone numbers, email, so service users can communicate with the service provider.

Question 15

How does information about type of care provided support rights?

Answer 15

Informed choices can be made.
Service users have a say in their treatment or care.
The individuals can choose what is most appropriate for their circumstances.

Question 16

How does information about location support rights?

Answer 16

So service users are aware of where specific services they need are available.

Question 17

How does information about alternatives available support rights?

Answer 17

Awareness of different options empowers individuals to take control of their own decisions.
The individuals an choose what type of care of treatment is most appropriate for themselves.

Question 18

How does information about results of tests/treatments support an individuals rights?

Answer 18

So that individuals are able to choose/know the options/know why they are in need of treatment or care.

Question 19

How does information about complaints procedures support rights?

Answer 19

Service users will know what to do if their rights are not being met.
Reassures service users that their concerns will be taken seriously.

Question 20

What are the three ways to challenge discriminatory behaviour ?

Answer 20

Challenge at a the time.
Challenge afterward through procedure.
Challenge through long- term proactive campaigning.

Question 21

What actions do you take for challenge at the time?

Answer 21

Explain to the individual how they are being discriminatory, to raise their awareness.
Make the person reflect on their actions.
Supervisions by senior staff.

Question 22

What actions do you take for challenge afterwards through procedure?

Answer 22

Refer the person to the settings policy’s.
Instigate disciplinary action against the person.
Consult with other senior staff members about the situation.

Question 23

What actions do you take for challenge through long- term proactive campaigning?

Answer 23

Provide equality and diversity awareness sessions for the person discriminating.
Provide training on effective communication.
Send the person on an anger management course.
Regular staff training over time.

Question 24

Why is it important services have complaints procedures?

Answer 24

Having this information enables individuals, such as practitioners, service users or their families, to take action about poor care or treatment in a health and social care setting.

Question 25

When should you complain?

Answer 25

If rights have not been met for example:
A service user is regularly not given choice.
Confidentiality has been broken unnecessarily.
The service user is injured or being given incorrect treatment.
Unfair and discriminatory treatment.
Treatment or care decisions made with out involvement of the service user.

Question 26

What are you complaints procedures options?

Answer 26

Choose to make a complaint or not.
Choose when to make the complaint
Who to complain to.
Write a letter of complaint.

Question 27

What’s steps should you take when making a complaint?

Answer 27

Think about what happened and gather evidence. Find out about the formal complaints procedures.
Take advice.
Stay calm.
Explain how the individual feel and is being treated.
Listen to other views.
Pursue further if needed.

Question 28

What procedures should you follow when making a complaint?

Answer 28

Write down what happened.
Retain evidence.
Take advice
Follow the steps of the setting or services complaints procedure.

Question 29

What is an advocate?

Answer 29

An advocate is someone who speaks on behalf of an individual who is unable to speak up for themselves.

Question 30

Why is an advocate important?

Answer 30

Helps an individual to express their views, wishes and concerns.
Helps individuals to understand and explore different care options and choices.
Ensures that an individuals voice is heard.