LO1 Flashcards
What is CCCPE?
Choice Consultation Confidentiality Protection from harm and abuse Equal and fair treatment
What is choice?
Choice is when you give a service user some control over there life or situation.
What is confidentiality?
Keeping a service users information locked away or pass word protected.
What is Protection from harm and abuse?
Trying to prevent a service user from coming into harm and being abused by following strict safeguarding procedures.
What is equal and fair treatment?
Making sure each individuals needs are respected and making sure everyone has the same opportunity’s.
What is consultation?
Consultation is when a service user is asked for there opinions on things like there treatment plans and etc.
Why is it important to maintain an individuals rights?
Make people feel valued. Empower them. Instil confidence. Feel safe in the care setting. Ensures individuals needs are met.
What’s jargon?
The use of technical language or terms and abbreviations that are difficult for some to understand.
What is dynavox?
Speech generating software.
What’s a light writer?
A text-to-speech device
What’s an a interpreter?
Converts a spoken or signed message from one language to another
What’s effective communication?
Using vocabulary that can be understood
Not being patronising
Adapting communication to meet individual needs or the situation
Listening to individuals needs
How does information about times services opens and closes?
So that the individual knows when they can access services.
So time is not wasted attending when services are not available.
How does information about contact details for the service user support rights?
Phone numbers, email, so service users can communicate with the service provider.
How does information about type of care provided support rights?
Informed choices can be made.
Service users have a say in their treatment or care.
The individuals can choose what is most appropriate for their circumstances.
How does information about location support rights?
So service users are aware of where specific services they need are available.
How does information about alternatives available support rights?
Awareness of different options empowers individuals to take control of their own decisions.
The individuals an choose what type of care of treatment is most appropriate for themselves.
How does information about results of tests/treatments support an individuals rights?
So that individuals are able to choose/know the options/know why they are in need of treatment or care.
How does information about complaints procedures support rights?
Service users will know what to do if their rights are not being met.
Reassures service users that their concerns will be taken seriously.
What are the three ways to challenge discriminatory behaviour ?
Challenge at a the time.
Challenge afterward through procedure.
Challenge through long- term proactive campaigning.
What actions do you take for challenge at the time?
Explain to the individual how they are being discriminatory, to raise their awareness.
Make the person reflect on their actions.
Supervisions by senior staff.
What actions do you take for challenge afterwards through procedure?
Refer the person to the settings policy’s.
Instigate disciplinary action against the person.
Consult with other senior staff members about the situation.
What actions do you take for challenge through long- term proactive campaigning?
Provide equality and diversity awareness sessions for the person discriminating.
Provide training on effective communication.
Send the person on an anger management course.
Regular staff training over time.
Why is it important services have complaints procedures?
Having this information enables individuals, such as practitioners, service users or their families, to take action about poor care or treatment in a health and social care setting.
When should you complain?
If rights have not been met for example:
A service user is regularly not given choice.
Confidentiality has been broken unnecessarily.
The service user is injured or being given incorrect treatment.
Unfair and discriminatory treatment.
Treatment or care decisions made with out involvement of the service user.
What are you complaints procedures options?
Choose to make a complaint or not.
Choose when to make the complaint
Who to complain to.
Write a letter of complaint.
What’s steps should you take when making a complaint?
Think about what happened and gather evidence. Find out about the formal complaints procedures.
Take advice.
Stay calm.
Explain how the individual feel and is being treated.
Listen to other views.
Pursue further if needed.
What procedures should you follow when making a complaint?
Write down what happened.
Retain evidence.
Take advice
Follow the steps of the setting or services complaints procedure.
What is an advocate?
An advocate is someone who speaks on behalf of an individual who is unable to speak up for themselves.
Why is an advocate important?
Helps an individual to express their views, wishes and concerns.
Helps individuals to understand and explore different care options and choices.
Ensures that an individuals voice is heard.
