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ITSM Implementation (2020) > Lifecycles > Flashcards

Lifecycles Flashcards

1
Q

Request Management Process Lifecycle: (4)

A

Submittal

Approval

Fulfillment

Closure

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2
Q

Incident Management Lifecycle: (3)

A

Creation and Classification

Investigation and Diagnosis

Resolution and Closure

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3
Q

Change Management Lifecycle: (4)

A

Creation and Scope

Approval

Implementation

Closure

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4
Q

Problem Management Lifecycle: (3)

A

Detection and logging

Investigation and Diagnosis

Resolution and Closure

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5
Q

Release Management Lifecycle: (4)

A

Release Planning

Build and Test

Deployment

Review and Closure

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ITSM Implementation (2020) (8 decks)

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