Knowledge Management Flashcards
How do you decide which users see Knowledge Articles and Knowledge Bases
a) User Criteria
b) Filters
c) ACL
d) User Roles
a) User Criteria
If someone flags a knowledge article as missing information or incorrect the Knowledge Base Owner gets a notification?
False
A Knowledge Article has been rated, on which table in SNC are the ratings being stored?
a) kb_knowledge
b) kb_use
c) kb_feedback
c) kb_feedback
What happens when the “Valid to” date is reached on a knowledge article?
The Valid to is the date the specific knowledge article expires. Articles do not appear in search results after the valid to date, or if the valid to date is empty.
When is the import button available on the knowledge homepage?
Role required: None.
You must have user criteria “Can contribute” permission for at least one active knowledge base. If you cannot contribute, the Import Articles button does not appear.
What table does Knowledge kb_knowledge extend?
It does not extend any table - it’s a base table
Which of the following is considered a best practice for managing the Valid To date for Knowledge articles?
Determine the Valid To time-frame of your articles based upon the type of article and volatility of information in the article
What is the Knowledge Life cycle?
Draft: create new KA or create from existing record
Review: Approval for publication
Publish: KA is visible in KB
Retire: KA is expired based on “Valid to date” or can be manually retired
What are the different “parts” of the Knowledge Home - Native Platform?
Knowledge Search
Knowledge Bases
Create an Article
Post a Question
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