Configuration Management Database Flashcards
What is the minimum role required to create a CI?
itil or asset
What best explains CMDB and Asset Management
a) CMDB deals with hardware and software CI’s and Asset deals with financial information
b) Asset deals hardware and software CI’s and CMDB deals with financial information
a) CMDB deals with hardware and software CI’s and Asset deals with financial information
What is the page called where you see the CIs and their relationships with other CIs?
Dependency view
What is the name of a “runs on” or a “used by” relationship between CIs called?
a) CI Relationship
b) Dependency
b) Dependency
Ways of creating a CI:
Manual creation Via service catalog REQ Import from external source Integration with 3rd party Automated discovery tools Creation from asset management Creation via change management
What does a CI relationship consist of? (3)
‘Parent’ CI
‘Child’ CI
‘Type’ of the relationship that links both CIs
What is the minimum role required to delete a CI?
itil
Which field on a Configuration Item (CI) may be used to route Incidents to the appropriate group to quickly resolve Incidents related to the CI?
Support Group
If you were to limit two date fields so that the start date had to be before the end date. What would be the best solution to do that?
A) Validation Script
B) onSubmit BR
C) onLoad CS
D) onLoad BR
B) onSubmit BR
How many classes extend the Base Configuration Item [cmdb]?
Over 500 classes
What do all technical CI’s extend from?
Configuration Item [cmdb_ci]
What do all NON technical CI’s extend from?
Base configuration item [cmdb]
What ServiceNow tool can be used to explore CMDB classes?
CI Class Manager
- explore hierarchy and table definitions
When defining a new CMDB class what is critical?
It is critical to determine the appropriate place in the class hierarchy
Where are CI relationships stored?
CI Relationships [cmdb_rel_ci]
- navigate by .list, the table has no module
