Change and Release Management Flashcards
Change Conflicts associated with a Change are checked for automatically, you do not need to use the Check Conflicts UI Action. True or false?
True
A scheduled job runs to check the conflicts of a Change. This script runs more frequently the closer a Change gets to the Planned End Date.
True or false?
True
Who can change the type of a change request?
nobody
When a Change Request is rejected, what does the State of the Change become?
a) Rejected
b) Assess
c) Closed Incomplete
d) New
d) New
+ Approval Rejected (double check this)
What is the minimum role required to create an Emergency Change
itil
What does the process flow formatter show?
a) The current state of the change
b) The state history
c) The workflow stages
b) The state history
What does the Risk Assessment do?
Risk Assessment uses information provided by the end user to assess a risk value
To modify the CAB Workbench you must be in the ‘Global Application’
False
- CAB workbench has it’s own application scope
Which table does change_task extend from?
Task
related to change_request
Which script include do you edit for modifying the change state flow?
ChangeRequestStateModel
includes functions like isNext, canMoveTo/From, getNextStates getStateName, getStateValue,isOnHold
What are the Change states for a Normal change? (8)
New Assess Authorize Scheduled Implement Review Closed Cancelled
What are the five key release management concepts?
Product
Releases
Release Phases
Features
Release tasks
What are the release phases (lifecycle)?
Release Planning
Build and Test
Deploy
Review and Close
What are the Change states for a Standard change? (6)
New Scheduled Implement Review Closed Cancelled
What are the Change states for a Emergency change? (7)
New Authorize Scheduled Implement Review Closed Cancelled
In the baseline platform configuration, who can create Change Requests?
Users with the itil role or Change-specific roles
In Change Management, what is the purpose of the Risk Assessment Survey?
Determine the Risk of the Change based on user responses to a Risk Assessment
What is the change interceptor?
Before the Change > Create New creates a new record in the [change_request] table, an interceptor intercepts change_request.do, displaying a nicer selection process than the usual change request form
What does the Edit Interceptor button do?
It can be used to:
Modify wording on an existing option
Modify the target URL
Add a new type of change
NOTE: all interceptors can be found and modified at: System Definition > Interceptors
How does Risk Calculation run?
Requires the user to click the Calculate Risk UI Action
However the glide.ui.risk_calculate_rule property can be set to run on insert and update of changes
What does the CAB Workbench allow change managers to do?
Schedule a series of CAB Meetings Manage invitations and attendance Define CAB meeting agendas View a change calendar Approve or reject changes Review and take meeting notes
Where do you go to create a new risk assessment?
Change > Administration > Risk assessments
Where do you set risk assessment thresholds?
In the Risk Assessments Thresholds related list on the assessment form
Where do you change the Risk Calculation Method?
Change > Administration > Change Properties
How can changes be created? (5)
Manual Creation Incident Management Problem Management Configuration Management Service Catalog
What happens when an emergency unauthorized change request is created? (4)
The Unauthorized check box selected
The Assignment group is populated with Change Management
The Configuration item is populated with the item for which the unauthorized change was made
The Description is populated with the information on the changed fields of the change request
When is the actual start date/end date populated?
Actual start date are set when state changes to Implement
Actual end date are set when state changes to Review
How can conflict detection be run on a change request form?
By manually using the Check Conflicts UI action
What does the Check Conflicts BR do?
It runs periodically on insert or or update for all active changes to update conflict info
Scheduled Jobs also run periodically, the closer to planned start the more often:
> 1 month = every 7 days
<1 month = 2 days
<1 week = daily
What does the Assessment Designer allow you to do?
To create and view your survey in a visual format
What form view controls the layout of the Change Request form displayed on the CAB Workbench?
cab_workbench
What automatically generated tasks are created for Emergency, Normal and Standard change types?
All of them have:
Implement
Post Implementation testing
Is the Post-Implementation Review (PIR) included in the baseline functionality?
No
Only for unauthorized, Emergency Change Request records when the state moves to Review, a change task for Post Implementation Review is automatically created.
What does metrics provide when it comes to changes?
It tracks the length of time changes stay in each approval state
What are the four stages in the Change Process Lifecycle?
Creation and Scope
Approval
Implementation
Closure
What are the states for a Change Task? (5)
Pending Open In Progress Closed Cancelled
