Levels/Phases of Management, Functions, & Type of Managers Flashcards
“Senior Management or Executive Team”
Comprised of the highest-ranking executives, such as the CEO, CFO, COO, and Board of Directors
Responsibilities:
* Set the overall organizational vision, mission, and strategic goals.
* Make major decisions regarding budgeting, financing, resource allocation, and mergers/acquisitions.
* Oversee the entire organization and ensure its long-term success.
* Represent the organization to external stakeholders like investors, government agencies, and the media.
Top Level Management (TLM)
Divisional Managers or Department Heads.
Reports to Top Level Management and oversees specific departments or business units.
Responsibilities:
* Translate TLM’s strategic goals into operational plans for their respective departments.
* Manage and motivate middle managers and team leaders.
* Monitor departmental performance and make tactical decisions to achieve goals.
* Facilitate communication between TLM and lower-level managers.
Middle Level Management (MLM)
Supervisors, Team Leaders, or Shift Managers.
Reports to Middle Level Management and directly supervises frontline employees.
Responsibilities:
* Develop and assign tasks to individual employees or teams.
* Provide day-to-day coaching and support to employees.
* Ensure adherence to company policies and procedures.
* Monitor employee performance and provide feedback.
* Address employee concerns and resolve workplace issues.
“I wanna speak to your manager”
Lower Level Management (LLM)/First-Line Management
A management function that involves developing mission statements, setting goals and outlining the steps needed to meet those goals.
This involves setting goals, developing strategies, and creating action plans to achieve them. It’s like charting a course for the organization’s journey.
Planning
A management function that deals with establishing an orderly, systematic method of dealing with issues.
This focuses on structuring the organization, allocating resources (human, financial, etc.), and establishing processes to achieve the planned goals. It’s about creating an efficient and effective organizational structure
Organizing
A management function that deals with the direction, motivation, and coordination of staff and their activities
This involves motivating and inspiring employees, fostering teamwork, and delegating tasks effectively. It’s about guiding and directing the team towards success.
Leading
A management function that involves inspecting the work that is done, ensuring that standards are met, and monitoring the work is done as planned.
This involves monitoring progress towards goals, identifying deviations from the plan, and taking corrective actions when necessary. It’s about ensuring the organization stays on track and adapts when needed.
Controlling
A type of manager that tries everything to do himself. He lacks belief or confidence in his subordinates and is hesitant to delegate responsibility
Result: employee competence because employees are not given opportunities to become responsible and make decisions on their own; manager ends up tired and harassed.
Doer Manager
The manager knows that it is physically impossible to do everything so he delegates responsibility and authority.
Result: employees become responsible and learn to make decisions; managers can focus on more important matters that require full attention
Facilitator Manager
The manager’s style is called fire-fighting or pillar-to-post management. He reacts or responds to situations and crises as they arise
Result: on-the-spot decisions are made under pressure, clouding judgment
Reactive Manager
The manager anticipates events based on organized evaluation and analysis of data obtained through efficient data gathering systems. Plans, strategies, and contingency measures are prepared in advance in anticipation of up-coming events.
Result: manager has a basis for rational decisions and actions and has control over future events
Proactive Manager
The manager responds to increasing costs w/ negative instead of positive solutions like increasing selling prices of menu items, lessening portion sizes, using lower quality raw materials, reducing service personnel, etc.
Result: deterioration of overall quality of foodservice which eventually reflected in reduced sales and profit.
Cutter Manager
The manager responds to rising costs by positive measures like better utilization of resources, improving quality foodservice, intensive marketing strategies.
Result: increased sales and increased profits
Builder Manager
