Lesson 9: Supporting Print Devices Flashcards
What type of printer uses a heating element to create images on paper?
A.Inkjet printer
B.Laser printer
C.3-D printer
D.Thermal printer
D. Thermal Printer
A thermal printer is a printer that uses a heating element to create an image on the printed media.
Other options
A. Inkjet printers are printers that use ink for printing documents. The ink is kept in one or more cartridges that may need to be replaced during normal printer maintenance.
B. Laser printers are printers that use toner for printing documents. Toner is kept in a cartridge that may need to be replaced during normal printer maintenance.
C. A 3-D printer builds a solid object from successive layers of material. Though there are multiple types of 3-D printers with varying functions, common printer maintenance includes cleaning the print bed and extruder and replacing used filament.
A printer support technician at a corporate office receives a call from the administrative office that the office inkjet printer is online but it is making a grinding noise while printing. What type of error is this?
A.Paper jam
B.Print quality issue
C.Carriage mechanism fault
D.Incorrect page orientation
C. Carriage Mechanism Fault
A carriage mechanism holds the ink cartridges in an inkjet printer. Grinding noises during printing are a symptom of a carriage mechanism fault.
Other options
A. A paper jam occurs when paper incorrectly feeds through the printer and gets lodged within.
B. A print quality issue is when a job prints, but the printed media is smudged, faded, skewed, or has other defects.
C. Incorrect orientation (portrait or landscape) will cause the output media to be printed incorrectly. A finishing tray may incorrectly staple, fold, or punch media if the pages are not printed in the correct orientation.
An employee prints documents and photos on the office inkjet printer, but they are printing in the wrong color. What is the correct maintenance step the employee needs to perform on the printer?
A.Print head cleaning
B.Ink cartridge replacement
C.Print head alignment
D.Eject roller replacement
B. Ink Cartridge Replacement
An inkjet printer has one or more cartridges that hold the ink used in printing media. When the ink bin is empty, the printer will print incorrect colors on the output media or refuse to print until the cartridge is replaced.
Other options
A. Blocked or dirty nozzles will show on the printed material as a missing line. This can typically be corrected by running a print head cleaning cycle.
C. An improper alignment of the print head will make that output media appear skewed. Calibrating the printer will correct this.
D. The eject roller will either deliver the paper to the output tray or the duplexing unit. If the paper jams continuously during output, this roller may need to be replaced.
When an employee prints to a newly installed printer, the printed pages only have a few characters on each page. What type of error is this?
Print quality issue
B.Garbled print issue
C.Printer connectivity issue
D.Print spooler issue
B. Garbled Print Issue
When a printer prints multiple blank pages or pages with only a few characters on them, this is garbled printing. This commonly occurs because of a missing or incorrect print driver.
Other options
A. A print quality issue occurs when a job prints but the output is smudged, faded, or arrives with unusual marks.
C. A printer connectivity issue might arise either because the device cannot be located when trying to install it or because the OS reports an installed device is offline or unavailable.
D. If the printer is online, but multiple jobs are queued and a job cannot be deleted, this is a symptom of a print spooler issue. A restart of the print spooler service may be required.
A support technician at a corporate office needs to recommend a new multifunction printer for the administrative office. Since the office commonly prints and scans photos and high graphic items, the technician needs to select a multifunction printer that will meet this need. What characteristics should the technician review to choose the correct multifunction printer? (Select all that apply.)
C. Dots per inch (DPI) and D. Pixels per inch (PPI)
C. The maximum supported resolution, measured in dots per inch (DPI), determines output quality. This is not to be confused with pixels per inch (PPI), since multiple dots can make up one pixel.
D. Pixel dimensions will appear separately from dots per inch (DPI) to avoid confusion. Resolution varies by printer. Vertical and horizontal resolution may also be different.
Other options
A. The output tray is where printed materials go. This is important when in an environment with a higher level of printing, as the printer will automatically stop when the output tray is full.
B. The basic speed of a printer is measured in pages per minute (PPM). Different printers may also have varying PPM based on what is printing.
A support technician at a corporate office needs to recommend a new laser printer for the administrative office. The office personnel requests a printer they will not have to refill with paper as often as their current printer. What does the technician need to look for to make the proper decision on which printer to get?
A.Output tray capacity
B.Pages per minute (PPM)
C.Paper handling
D.Input tray capacity
D. Input Tray Capacity
The input tray capacity is the total number of pages per media type that the printer can support.
Other options
A. The output tray is where printed materials go. This is important when in an environment with a higher level of printing, as the printer will automatically stop when the output tray is full.
B. The basic speed of a printer is measured in pages per minute (ppm). Different printers may also have varying PPM based on what is printing.
C. Paper handling refers to the sizes and types of paper media that can be loaded into a printer. It may be important for a printer to handle printing documents, photos, and other types of media.
When printing to a multifunction printer, the printer staples the pages sideways. What type of error is this?
A. Paper jam
B. Print quality issue
C. Carriage mechanism fault
D. Incorrect page orientation
D. Incorrect Page Orientation
Incorrect orientation (portrait or landscape) will cause the output media to print incorrectly. For example, a finishing tray may incorrectly staple, fold, or punch media if the user does not place the pages in the correct orientation.
Other options
A. A paper jam occurs when paper incorrectly feeds through the printer and gets lodged within the printer.
B. A print quality issue occurs when a job prints, but the printed media gets smudged, faded, skewed, or has other defects.
C. A carriage mechanism holds the ink cartridges in an inkjet printer. Grinding noises during printing are a symptom of a carriage mechanism fault.
A printer support technician at a corporate office receives a call from the administrative office that their printer is showing online, but nothing is printing out. When checking the print server, there are multiple documents queued for the printer. What type of error is this?
A.Print quality issue
B.Garbled print issue
C.Printer connectivity issue
D.Print spooler issue
D. Print Spooler Issue
If the printer is online, but multiple jobs are queued and a job cannot be deleted, this is a symptom of a print spooler issue. A restart of the print spooler service may be required.
Other options
A. A print quality issue occurs when a job prints but the output is smudged, faded, or arrives with unusual marks.
b. When a printer prints multiple blank pages or pages with only a few characters on them, this is garbled printing. This commonly occurs because of a missing or incorrect print driver.
C. A printer connectivity issue might arise either because the device cannot be located when trying to install it or because the OS reports an installed device is offline or unavailable.
The office inkjet printer is missing lines when it is printing. What is the correct maintenance step that needs to be performed in the printer?
A.Print head alignment
B.Print head cleaning
C.Load roller replacement
D.Eject roller replacement
B. Print Head Cleaning
A blocked or dirty print head nozzle will show on the printed material as a missing line. This can typically be corrected by running a print head cleaning cycle.
Other options
A. An improper alignment of the print head will make output media appear skewed. Calibrating the printer will correct this.
C. The load roller is the roller that initially feeds the paper by turning the paper against the stack to feed it into the printer. If paper continuously fails to feed into the printer, this roller may need to be replaced.
D. The eject roller will either deliver the paper to the output tray or to the duplexing unit. If the paper jams continuously during output, this roller may need to be replaced.
What type of printer builds a solid object from successive layers of material?
A.Inkjet printer
B.Laser printer
C.3-D printer
D.Thermal printer
C. 3-D Printer
A 3-D printer builds a solid object from successive layers of material. Though there are multiple types of 3-D printers with varying functions, common printer maintenance includes cleaning the print bed and extruder and replacing used filament.
Other options
A. Inkjet printers are printers that use ink for printing documents. The ink is kept in one or more cartridges that may need to be replaced during normal printer maintenance.
B. Laser printers are printers that use toner for printing documents. Toner is kept in a cartridge that may need to be replaced during normal printer maintenance.
D. A thermal printer is a printer that uses a heating element to create an image on the printed media.
An employee receives a brand-new inkjet printer. The output prints documents and photos that appear skewed. What is the correct maintenance step the employee needs to perform on the printer?
A.Print head alignment
B.Print head cleaning
C.Load roller replacement
D.Eject roller replacement
A. Print head alignment
An improper alignment of the print head will make output media appear skewed when printed. Calibrating the printer will correct this.
Other options
B. A blocked or dirty print head nozzle will show on the printed material as a missing line. This can typically be corrected by running a print head cleaning cycle.
C. The load roller is the roller that initially feeds the paper by turning the paper against the stack to feed it into the printer. If paper continuously fails to feed into the printer, this roller may need to be replaced.
D. The eject roller will either deliver the paper to the output tray or the duplexing unit. If the paper jams continuously during output, this roller may need to be replaced.
A support technician at a corporate office needs to recommend a new laser printer for the administrative office. The office personnel requests a printer that will automatically print on both sides of the paper. What does the technician need to look for to make the proper decision on which printer to purchase?
A.Paper handling
B.Duplex unit
C.Finisher unit
D.Input tray capacity
B. Duplex unit
A duplex unit allows for automatic double-sided printing of media during the printing process. Without this function, pages must be manually reloaded into trays to print on both sides.
Other options
A. Paper handling refers to the sizes and types of paper media that can be loaded into a printer. It may be important for a printer to handle printing documents, photos, and other types of media.
C. A finisher unit is a unit that can automatically fold, staple, or hole-punch printed media during the printing process.
D. The input tray capacity is the total number of pages per media type that the printer can support.
A printer support technician at a corporate office receives a call from the administrative office that their laser printer is online, but office employees can not print. When examining the printer, the technician finds paper lodged in the fuser unit. What type of error is this?
A.Paper jam
B.Print quality issue
C.Carriage mechanism fault
D.Incorrect page orientation
A. Paper Jam
A paper jam occurs when paper incorrectly feeds through the printer and gets lodged within the device.
Other options
B. A print quality issue is when a job prints, but the printed media is smudged, faded, skewed, or has other defects.
C. A carriage mechanism holds the ink cartridges in an inkjet printer. Grinding noises during printing can be a carriage mechanism fault.
D. Incorrect orientation (portrait or landscape) will cause the output media to be printed incorrectly. A finishing tray may incorrectly staple, fold, or punch media if the pages are not printed in the correct orientation.
A support technician at a corporate office needs to recommend a new laser printer for the administrative office. The office prints multiple types and sizes of documents, labels, envelopes, and other materials. What does the technician need to look for to make the proper decision on which printer to get?
A.Output tray capacity
B.Pages per minute (PPM)
C.Paper handling
D.Input tray capacity
C. Paper Handling
Paper handling means the sizes and types of paper media that can be loaded into a printer. It may be important to be able to handle printing documents, photos, and other types of media.
Other options
A. The output tray is where printed materials go. This is important when in an environment with a higher level of printing, as the printer will automatically stop when the output tray is full.
B. The basic speed of a printer is measured in pages per minute (ppm). Different printers may also have varying PPM based on what is printing.
D. The input tray capacity is the total number of pages per media type that the printer can support.
A support technician at a corporate office needs to recommend a new laser printer for the administrative office. One of the considerations is the speed of the printer. How is the basic speed of a printer measured?
A.Output tray capacity
B.Pages per minute (PPM)
C.Dots per inch (DPI)
D.Pixels per inch (PPI)
B. Pages per Minute (PPM)
The basic speed of a printer is measured in pages per minute (PPM). Different printers may also have varying PPM based on what is printing.
Other options
A. The output tray is where printed materials go. This is important when in an environment with a higher level of printing, as the printer will automatically stop when the output tray is full.
C. The maximum supported resolution, measured in dots per inch (DPI), determines output quality. This is not to be confused with PPI, since multiple dots can make up one pixel.
D. Pixel dimensions will appear separately from DPI to avoid confusion. Resolution varies by printer. Vertical and horizontal resolution may also be different.
