Lesson 7-Teamwork Flashcards
Rationale
Work in organizations is interdependent
What is a team?
Two or more people who interact and coordinate their work toward a goal
The Dilemma of Teams We have to give up our independence
We have to put up with free riders
Teams are sometimes dysfunctional
Five Common Dysfunctions of Teams
Lack of Trust
Fear of conflict
Lack of commitment
Avoidance of Accountability
Inattention to results
Model of Team-effectiveness
Teams size and roles are important
✓ Team characteristics influence processes
✓ Good team leaders understand and manage stages of team development
✓ Team members and leaders must direct processes in a positive manner
Types of Teams
Formal Team – defined by formal organization structure
Vertical: functional or command team
Horizontal: committee with cross-functional membership
Special Purpose: project teams
Self Directed Teams – supervised by elected employee Diverse skills and functions
Access to resources
Team is empowered to make decisions
Innovative Use of Teams
Virtual Teams
Use technology to build relationships
Shape culture through technology
Monitor progress and reward members
Global Teams
Cross-border work teams
Members from different nationalities May operate virtually
Team Characteristics
Design teams for effectiveness →Size Team performance and productivity peaks at five members
→Diversity Diverse skills, knowledge, and experience produces innovative solutions →Member Roles Teams must focus on both task and social roles
Member Roles
Socioemotional Role *Encouraging
*Harmonizing
*Reducing Tension
*Following
*Compromising
Task Specialist Role
Initiating ideas
Giving opinions
Seeking information Summarizing
Energizing
Stages of Team Development
Forming – orientation and acquaintance
Storming – personalities and roles emerge, conflict emerge Norming – conflicts are resolved
Performing – focus on getting the tasks done and achieving goals
Adjourning - disbandment
Managing Team Conflict
Teams deal with task conflict and relationship conflict
Balancing Conflict and Cooperation
Conflict can help eliminate groupthink
Conflict can cause morale and productivity problems
Causes of Conflict
Competition over resources
Communication breakdowns
Goal Differences
Team Conflict Tools
Superordinate goals – vision compels people to overcome conflict and cooperate Mediation/Arbitration – allowing third party to help with disputes
Negotiation
Integrative or disruptive
Team Cohesiveness
Determinants of Team Cohesiveness
Team interaction
Shared goals
Personal attraction to the team
Consequences of Team Cohesiveness
Morale
Productivity
Team norms
a standard of conduct that is shared by team members and guides their behavior
