Lesson 7 - Organisation and Management

Question 1

Define Organisational Structure

Answer 1

Organisational structure refers to the levels of management and division of responsibilities within an organisation.q

Question 2

Define Delegation

Answer 2

Delegation is giving a subordinate the authority to perform particular tasks

Question 3

List 3 Advantages of delegation to managers

Answer 3

1. Managers have more time for important tasks
2. Managers are less likely to make mistakes if tasks are done by specialist employees
3. Managers can measure the success of their tasks more easily.

Question 4

List 3 Advantages of delegation to subordinates

Answer 4

1. Work becomes more interesting and rewarding
2. Employees feel important and trusted
3. Helps train workers, giving them better career options

Question 5

3 reasons Why some managers dont want to delegate

Answer 5

1. Managers want total control
2. Manager are afraid that their employees will fail
3. Managers are scared to be insecure

Question 6

Define Chain of command

Answer 6

Chain of command is an structure in an organisation which allows instructions to be passed down from the board of directors through middle managers to other employees.

Question 7

List 3 Advantages of Organisational structures

Answer 7

1. Gives people a sense of belonging
2. It shows relationships between departments
3. Employees can see their position and power and who they take orders from

Question 8

Define Span of Control

Answer 8

Span of Control is the number of subordinates working directly under a manager.

Question 9

List 3 Advantages of a short chain of command

Answer 9

1. The manager gets to delegate more
2. Workers get more job satisfaction and feel trusted because of delegation
3. Managers are more closer to all employees so they can understand the business better

Question 10

Define Line managers

Answer 10

Have direct responsibility over people below them in the hierarchy of an organisation.

Question 11

Define staff managers

Answer 11

Staff managers are specialists who provide support, information and assistance to line managers.

Question 12

List 5 roles of management

Answer 12

Planning
Organizing
Coordinating
Commanding
Controlling

Question 13

Define Leadership styles

Answer 13

Leadership styles are the different approaches to dealing with people when in a position of authority .

Question 14

Define Autocratic leadership

Answer 14

Is when the manager expects to be in charge of the business and to have their orders followed.

Question 15

Define democratic leadership

Answer 15

Democratic leadership gets other employees involved in the decision making process.

Question 16

Define Laissez-faire

Answer 16

makes the broad objective of the business known to eployees but then they are left to make their own decisions and organise their work.

Question 17

Define Trade Union

Answer 17

A trade union is a group of workers who have joined together to ensure that their interests are protected.

Question 18

Benefits of a trade union to employees

Answer 18

1. Improved environment where people work

2. Employment where there is a closed shop.

Question 19

Define closed shop

Answer 19

All employees must be a member of the same trade union.

Question 20

Benefits to employer

Answer 20

1. Improved job satisfaction by encouraging training

2. Improved communication between workers

Question 21

Disadvantage of trade union to employee.

Answer 21

Costs money to be a member