Lesson 7 - Managers in the workplace

Question 1

What do top managers do?

Answer 1

• Keep organizations missions and strategies clear

Question 2

Different levels of an organization?

Answer 2

1. Top managers: support
2. Team leaders and managers: support
3. Operating workers: serve customers and clients

Question 3

What do team leaders and managers do?

Answer 3

Help the operating workers do their jobs and solve problems

Question 4

What do operating workers do?

Answer 4

Do work directly affecting customers/client satisfaction

Question 5

What do customers and clients do?

Answer 5

Ultimate beneficiaries of the organizations efforts

Question 6

Why is an organization viewed as an upside down pyramid?

Answer 6

• Because each individual is a value added worker
• A managers job is to support workers efforts
• The best managers are known for helping and supporting

Question 7

Levels of managers

Answer 7

1. Top managers
2. Middle managers
3. Project managers
4. Team leaders/ supervisors

Question 8

Top manager functions

Answer 8

• Guide the performance of the organization as a whole or of its major parts
• Pay attention to the external environment
• Future oriented leaders
• Ex. President, CEO

Question 9

Middle manager functions

Answer 9

• Oversee the work of ;large departments or divisions
• Work with top managers and coordinate with peers
• Team oriented and able to work well with others from all parts of organization
• Ex. Dept heads

Question 10

Project managers functions

Answer 10

• Coordinate complex projects with task deadlines
• Ex. Recalls

Question 11

Team leader (supervisor) functions

Answer 11

• Report to middle managers and direct non-managerial workers
• Ensure their work teams meet performance objectives
• Ex. entree level supervisor

Question 12

What are CATZ’s essential managerial skills?

Answer 12

1. Conceptual skills
2. Human skills
3. Technical skills

Question 13

Conceptual skills

Answer 13

• The ability to think analytically and achieve integrative problem solving
• This skill is most important for top level managers

Question 14

Human skills

Answer 14

• The ability to work well in cooperation with other people
• Important for all level of managers

Question 15

Technical skills

Answer 15

• The ability to apply expertise and perform a special task with proficiency
• Most important for lower level managers

Question 16

Different types of managers

Answer 16

1. Line managers
2. Staff managers
3. Functional managers
4. General managers

Question 17

Line managers

Answer 17

• Responsible for the work activities that make a direct contribution to the production of the organizations basic good or service
• Ex. retail manager, dept supervisor, factory

Question 18

Staff managers

Answer 18

• Use special technical expertise to advise support line workers
• Ex. HR, CFO

Question 19

Functional managers

Answer 19

• Responsible for one area of activity
• Ex. Finance, marketing, accounting

Question 20

General managers

Answer 20

• Responsible for complex multifunctional units (oversee purchasing and manufacturing)
• Ex. plant manager, hotel manager, sport team manager