Lesson 7 - Managers in the workplace Flashcards
1
Q
What do top managers do?
A
- Keep organizations missions and strategies clear
2
Q
Different levels of an organization?
A
- Top managers: support
- Team leaders and managers: support
- Operating workers: serve customers and clients
3
Q
What do team leaders and managers do?
A
Help the operating workers do their jobs and solve problems
4
Q
What do operating workers do?
A
Do work directly affecting customers/client satisfaction
5
Q
What do customers and clients do?
A
Ultimate beneficiaries of the organizations efforts
6
Q
Why is an organization viewed as an upside down pyramid?
A
- Because each individual is a value added worker
- A managers job is to support workers efforts
- The best managers are known for helping and supporting
7
Q
Levels of managers
A
- Top managers
- Middle managers
- Project managers
- Team leaders/ supervisors
8
Q
Top manager functions
A
- Guide the performance of the organization as a whole or of its major parts
- Pay attention to the external environment
- Future oriented leaders
- Ex. President, CEO
9
Q
Middle manager functions
A
- Oversee the work of ;large departments or divisions
- Work with top managers and coordinate with peers
- Team oriented and able to work well with others from all parts of organization
- Ex. Dept heads
10
Q
Project managers functions
A
- Coordinate complex projects with task deadlines
- Ex. Recalls
11
Q
Team leader (supervisor) functions
A
- Report to middle managers and direct non-managerial workers
- Ensure their work teams meet performance objectives
- Ex. entree level supervisor
12
Q
What are CATZ’s essential managerial skills?
A
- Conceptual skills
- Human skills
- Technical skills
13
Q
Conceptual skills
A
- The ability to think analytically and achieve integrative problem solving
- This skill is most important for top level managers
14
Q
Human skills
A
- The ability to work well in cooperation with other people
- Important for all level of managers
15
Q
Technical skills
A
- The ability to apply expertise and perform a special task with proficiency
- Most important for lower level managers
16
Q
Different types of managers
A
- Line managers
- Staff managers
- Functional managers
- General managers
17
Q
Line managers
A
- Responsible for the work activities that make a direct contribution to the production of the organizations basic good or service
- Ex. retail manager, dept supervisor, factory
18
Q
Staff managers
A
- Use special technical expertise to advise support line workers
- Ex. HR, CFO
19
Q
Functional managers
A
- Responsible for one area of activity
- Ex. Finance, marketing, accounting
20
Q
General managers
A
- Responsible for complex multifunctional units (oversee purchasing and manufacturing)
- Ex. plant manager, hotel manager, sport team manager
