LESSON 6

Question 1

It may happen between superior and subordinate

Answer 1

Communication

Question 2

Functions of communication

Answer 2

Information function
Motivation function
Control function
Emotive function

Question 3

Communication Process

Answer 3

Sender
- Develops an idea
- Encodes
- Channel
Receiver
- Decodes
- Accept
- Feedback

Question 4

Interference in communication

Answer 4

Noise

Question 5

Translating the message from the sender

Answer 5

Decoding

Question 6

Communication transmitted through hearing or sight, oral or written

Answer 6

Verbal Communication

Question 7

Barriers to communication

Answer 7

Personal barriers
Physical barriers
Semantic barriers

Question 8

Hindrance to effective communication arising from the communicator’s characteristics

Answer 8

Personal barriers

Question 9

Interference occuring where communication is undertaken.

Answer 9

Physical barriers

Question 10

Interference with the reception of a message when it is misunderstood even though transmitted

Answer 10

Semantic Barrier

Question 11

It refers to message flows from higher levels to lower level authority

Answer 11

Downward Communication

Question 12

Refers to message from lower level to higher position

Answer 12

Upward Communication

Question 13

Refers to messages sent to individuals of the same organization level

Answer 13

Horizontal Communication

Question 14

Defined by boone and kurtz as an organized method of providing past, present, and projected information

Answer 14

Management Information System
MIS