Lesson 5 Flashcards
benefits of counseling
- improved communication
- enhanced relationships
- a happier family
- peace of mind
- improved self-esteem
- more satisfaction out of life
- personal growth
- improved job performance
benefits of counseling (areas)
- adult relationships
- career change
- dealing with loss of a loved one
- anxiety
- depression
- adjustment to family changes
- parent-child relationships
- sibling relationships
- divorce
- cooperative parenting between divorced parents
- abusive relationships
- learning disabilities or attention deficit disorder
- trauma
essential counseling techniques (qualities of a good counselor)
- empathy
- respectful
- warm
- confidential/discreet
- honest
- attentive/listening
- unbiased
- understandable/clear
- unhurried
elements of counseling skills
- effective questioning
- active listening
- paraphrasing, summarizing, clarifying
- reflecting and validating feelings
- giving clear information
- arriving at agreement
[elements of counseling]
use questions to elicit facts or feelings about the client’s health
effective questioning
[elements of counseling]
involves communicating, without words, your interest in the needs of the client
active listening
in order to get the information you need to help a client, you must _____
listen actively
[elements of counseling]
involves repeating, synthesizing or summarizing in other words what the client has told you
paraphrasing, summarizing, and clarifying
[elements of counseling]
involves clarifying the feelings the client expresses in order to help understand his or her emotions
reflecting and validating feelings
[elements of counseling]
providing information using words that the client can understand
giving clear information
[elements of counseling]
involves clarifying and summarizing the decisions that a client has made during the counseling session
arriving at agreement
inappropriate responses in counseling
- judging
- attacking
- denial
- pity
counseling technique tools
- asking questions
- active listening
- encouraging body langu7age
- paraphrasing
- focusing on the main points
- used to gather lots of information
- you ask it with the intent of getting a long answer
open ended questions
- one used to gather specific information
- can normally be answered with either a single word or a short phrase
close ended questions
active listening happens when you _____
listen for meaning
in active listening, the listener says very little but conveys _______, ______, and _____
- empathy
- acceptance
- genuineness
communication is:
- 55% body language
- 38% tone
- 7% words
SOLERF Method
- S - squarely face person vs sitting kitty-corner
- O - use Open posture vs. crossed arms and legs
- L - lean a little toward the person vs. settling back in your chair
- E - use Eye contact vs. staring off into deep space
- R - Relax, keep it natural vs. sitting like a board
- F - look Friendly vs neutral or scowling
restating succinctly and tentatively what the speaker said
paraphrasing
occurs when you focus on the main points of a presentation or session in order to highlight them
summary
in a _____, you are recalling what happened at the last meeting
beginning summary
in an ______, you are attempting to condense what has happened over 40 mins into a few mins worth of material
ending summary
