Lesson 4A: Analysing The Firm Flashcards
Why should we look at the firm?
Strategy concerns both the internal and the external.
The internal part of an organisation can also create value.
Porters model does not explain why some firms in non attractive industries earn money and vice versa.
So we need to look at how a firm can create and organise its resources, activities and competences.
Competition takes more and more place on a organisational (competence) level and not only at the product level.
What is the value system?
Firms are often part of a bigger distribution chain. This chain is made up of suppliers and customers.
The strategic question is where to draw the line between our firm, our suppliers and customers.
Should we eliminate competition at one part of the distribution channel by forward or backward integration.
In what part of the value system (distribution chain) is the return of investment biggest?
What is the value chain?
Primary activities: inbound logistics, production, outbound logistics, sales & marketing, service
Primary activities are those activities connected to the creation and distribution of a product or a service to the customer.
Primary activities fall in different categories depending on the type of organsations we look at.
Secondary activities: procurement, technology, human resource management and infrastructure.
Secondary activities support the primary activities and these categories of activities might be of the same kind across companies;
The value chain is connected to the Strategic Business Unit Level
What are the steps in a value chain analysis?
1) Identify main categories of activities
2) Estimate how much value each activity create for the customer
3) Estimate the cost fo each activity
4) Evaluate and adjust the balance between value creation and cost
5) Optimse the linkage between:
A. Primary activities
B. Primary and secondary activities
C. Activities across internal value chain (other SBU’s)
D. Own activities and the activities of our suppliers and customers (bundling strategies)
What is the deeper analysis of the activities?
1) Identify the activities and how they are connected
2) Optimise the activities and how they are related
3) ARe these sources for competitive advantages
What are the sources for cost efficiency in each group of activities?
1) Economies of scale
2) Experience
3) Supply costs
4) Product design
How can we reduce the cost of activities through experiences?
By doing the same activities again and again we become better and better, and reduce the cost of performing the activity.
We create a competence in doing the activity.
Efficiency should grow and cost decline in our activities over time.
A first mover position can be important to create the lowest cost.
What is value creation through product featurs (bundling strategies)
B2B:
What do the customers value, what are the sources of creating a unique product?
Can the unique product feature be communicated?
B2C: Maslow’s hierarchy of needs:
By conceptualising the customer as more than a buyer it is possible to find needs and develop product features as a source of differentiation
What is valued change over time?
In the fifties and sixties Ford and GM had a global dealer and production network
IN the 60 and 70s the Japanese had a superior management of production and suppliers
In the 80s and 90s these competences are no longer unique but only necessary
IN the 90s and forward the unique lifestyle of the cars has been the core competences
What is the concept of benchmarking?
How can we measure our activities:
1) By comparing historical figures:
The disadvantage is that improvement over time is not always sufficient
2) By industrial standards
= the disadvantage is that whole industries sometimes can lag behind
3) By benchmarking = best in class
Comparison across industries
Make room for a competitive jump
Benchmarking can be done on selected activities
Benchmarking: industry/sector = strategic groups or best-in-class
Limitations: surface comparisons = not show underlying reasons for performance;
Simply achieving competitive parity = doesn’t helpt to get a competitive advantage
What are resources & competences?
1) Threshold capabilities = required to be able to compete in a market
Threshold resources = meet the minimum customer requirements, eg. IT infrastructure
2) Distinctive capabilities = required to achieve competitive advantage
Distinctive resources = underpin competitive advantage eg/ long established brand
What are the types of resources?
1) Physical: machinery, buildings, iT hardware
2) Financial: cash, drawing rights
3) Human resources: human beings, knowledge, relations
4) Structural: patents, brand, databases, procedures
What are necessary vs unique resources,
1) Necessary resources:
The essential resources for being part of the industry and for delivering acceptable goods and services for the customers.
2) Unique resources
= resources that provide customers with extra perceived value, and that are difficult for competitors to get access to = hard to imitate
What are the characteristics of competences?
Competences are organsational skills that are applied and produced through organisational activities, which create value for the customers
Organsational skills are created through doing the same activities several times = creating a routine
Routines are institutionalised behaviour, which often have the form of both silent knowledge and taken for granted.
It takes time to create institutionalised behaviour (routines) that express accumulated learning and thereby potential efficiency and earnings
Organsational competences very often cut across products and organsational units but can be mobilised within the products and services to the customers.
Difference between required and core competences
Required competences:
Activities & processes that are necessary in order to meet the minimum requests from customers
Core competences = activities and processes that create special value for the customers and that are difficult for the competitors to imitate
Strategic capabilities:
The ability to meet the necessary goal supported by the organsational resources and competences
