Lesson 3: Models, Barriers and Effective Features

Question 1

Types of MODELS OF COMMUNICATIon

Answer 1

Linear
Transactional
Interactive

Question 2

elements in the process of communication are in one line; no feedback identified

Answer 2

Linear

Question 3

involves simultaneous giving and receiving of message and feedb

Answer 3

Transactional

Question 4

uses technology to send and receive messages

Answer 4

Interactive

Question 5

Variables in Transactional model

Answer 5

Public cues(Cpu)
Private cues (Cpr)
Behavioral cues 
jagged lines
valence signs
Speech act
Filters
Noise

Question 6

arephysical, environmental or artificial and natural or man-made

Answer 6

Public cues(Cpu)

Question 7

also known as private objects of orientation which include senses of a person. Both these cues can be verbal as well as non-verbal. Another set of cues are behavioralcues.

Answer 7

Private cues (Cpr)

Question 8

can be verbal (Cbehv)as well as non-verbal (Cbehnv).

Answer 8

Behavioral cues

Question 9

The arrows and their directions show that the message is ———— sent and actively taken where the receiver plays a key role of giving feedback. Arrows also show—————————————————-

Answer 9

intentionally; process of production of technical encoding, interpretation and decoding.

Question 10

The———————— show that the availability of cues can be unlimited and are denoted asVVVV.

Answer 10

jagged lines

Question 11

+,0 and –are also attached to these types of cues which illustrates the amount/degree/strength of attractiveness of the cues in the message.

Answer 11

valence signs,

Question 12

refers to particular instance of communication in the model.

Answer 12

Speech actr

Question 13

arethe realities of people engaged in communication. Here the senders’ and receivers’ personal filters might differ according to cultures, traditions, content of the message, etc.

Answer 13

Filters

Question 14

is the problemthat arises in communication flow and disturbs the message flow.

Answer 14

noise

Question 15

Barriers to Effective Communication

Answer 15

Emotional Barriers
Use of Jargon-
Lack of confidence
Noisy environment

Question 16

negative feelings affect sending and receiving of information2

Answer 16

Emotional Barriers-

Question 17

use of technical words inappropriate to context and receiver may cause misunderstanding.

Answer 17

Use of Jargon-

Question 18

shyness may either cause one to express ideas inappropriately or may be misunderstood as arrogance or uncooperativeness.

Answer 18

Lack of confidence

Question 19

external factors affect clarity of message.

Answer 19

Noisy environment

Question 20

7C’s or Features of Effective Communication

Answer 20

1. Completenes
2. Conciseness
3. Consideration
4. Concreteness
5. Courtesy
6. Clearness
7. Correctness