Lesson 2: Verbal and Non Verbal Communication

Question 1

uses WORDS to convey information to other people.

Answer 1

Verbal messages

Question 2

spoken language

Answer 2

Vocal

Question 3

alternatives to vocal language, e.g. written words, sign language or finger spelling, Braille

Answer 3

Nonvocal

Question 4

entails transmission of messages without the use of words. (nonlinguistic):Uses gestures, body movements, facial expressions, etc.

Answer 4

Nonverbal communication

Question 5

People interpret messages in different ways

Depending on communicators’:

Answer 5

• relationship
• cultural values
• background/orientation
• beliefs

Question 6

Nonverbal cues are especially important for…

Answer 6

–For identity management
–In defining our relationships (e.g., level of intimacy)
–For expressing emotions we don’t want to express, can’t express, or don’t know we’re feeling

Question 7

• Thinking
• Encoding
• Transmitting

Answer 7

Sender:

Question 8

• Perceiving
• Decoding
• Understanding

Answer 8

Receiver:

Question 9

Nonverbal to verbal communication

Answer 9

• Contradicts
• Augments
• Replaces
• Repeats
• Complements
• Regulates
• Substitutes

Question 10

Types of Nonverbal communication

Answer 10

(Kinesics)
Proxemics
Tactile
chronemics
Paralanguage
•Silence
•Physical appearance & Clothing (artifacts)
•Eye behavior/movement (Occulesics)

Question 11

Kinesics. body motions that take the place of a word, e.g. nodding

Answer 11

.Emblem

Question 12

Kinesics. symbols reinforcing verbal message, e.g. holding tummy to show hunger.

Answer 12

Illustrator

Question 13

Kinesics. signs of emotional state

Answer 13

Affect display

Question 14

Kinesics. used to control, regulate communication between people, e.g. smiling, frowning while listening

Answer 14

4.Regulators

Question 15

Kinesics.used to adjust to uncomfortable communication situations, e.g. doodling

Answer 15

ADAPTORS

Question 16

These are ways our skin affects and reacts to other forms of bodily contact either from others or ourselves and signals a message that has at least one meaning

Answer 16

Tactile Communication

Question 17

refers to the manner of speaking, e.g. tone of voice, volume, rate

Answer 17

Paralanguage

Question 18

pertains to absence or lack of audible sound

Answer 18

Silence

Question 19

types of Social/Physical Space (Proxemics

Answer 19

Intimate
Personal
•Work/Social
Public

Question 20

2 inches or less distance

Answer 20

Intimate

Question 21

18 inches-4 feet;

Answer 21

Personal

Question 22

(4-12 feet

Answer 22

Work/Social

Question 23

exceeding 12 feet)

Answer 23

Public

Question 24

The way we express ourselves through our physical appearance and clothing may convey nonverbal message to people.
These messages may either be intentional or unintentional

Answer 24

Physical Appearance & Clothing (Artifacts)

Question 25

Other nonverbal cues

Answer 25

Time (Chronemics)
Eye movement (Occulesics)
Possessions /Artifacts

Question 26

• Clothing
• Jewelry
• Perfume
• Beauty Aids

Answer 26

Artifacts

Question 27

Use of Time

Answer 27

chronemics)

Question 28

Eye movement

Answer 28

Occulesics

Question 29

Nonverbal Messages

Answer 29

• Present in all communications
• Mean different things
• May be intentional or unintentional
• Provide information
• May contradict verbal message
• May outweigh verbal message
• Depends on the total environment
• May have positive or negative effects