Lesson 2: Verbal and Non Verbal Communication Flashcards
uses WORDS to convey information to other people.
Verbal messages
spoken language
Vocal
alternatives to vocal language, e.g. written words, sign language or finger spelling, Braille
Nonvocal
entails transmission of messages without the use of words. (nonlinguistic):Uses gestures, body movements, facial expressions, etc.
Nonverbal communication
People interpret messages in different ways
Depending on communicators’:
- relationship
- cultural values
- background/orientation
- beliefs
Nonverbal cues are especially important for…
–For identity management
–In defining our relationships (e.g., level of intimacy)
–For expressing emotions we don’t want to express, can’t express, or don’t know we’re feeling
- Thinking
- Encoding
- Transmitting
Sender:
- Perceiving
- Decoding
- Understanding
Receiver:
Nonverbal to verbal communication
- Contradicts
- Augments
- Replaces
- Repeats
- Complements
- Regulates
- Substitutes
Types of Nonverbal communication
(Kinesics) Proxemics Tactile chronemics Paralanguage •Silence •Physical appearance & Clothing (artifacts) •Eye behavior/movement (Occulesics)
Kinesics. body motions that take the place of a word, e.g. nodding
.Emblem
Kinesics. symbols reinforcing verbal message, e.g. holding tummy to show hunger.
Illustrator
Kinesics. signs of emotional state
Affect display
Kinesics. used to control, regulate communication between people, e.g. smiling, frowning while listening
4.Regulators
Kinesics.used to adjust to uncomfortable communication situations, e.g. doodling
ADAPTORS
These are ways our skin affects and reacts to other forms of bodily contact either from others or ourselves and signals a message that has at least one meaning
Tactile Communication
refers to the manner of speaking, e.g. tone of voice, volume, rate
Paralanguage
pertains to absence or lack of audible sound
Silence
types of Social/Physical Space (Proxemics
Intimate
Personal
•Work/Social
Public
2 inches or less distance
Intimate
18 inches-4 feet;
Personal
(4-12 feet
Work/Social
exceeding 12 feet)
Public
The way we express ourselves through our physical appearance and clothing may convey nonverbal message to people.
These messages may either be intentional or unintentional
Physical Appearance & Clothing (Artifacts)
Other nonverbal cues
Time (Chronemics)
Eye movement (Occulesics)
Possessions /Artifacts
- Clothing
- Jewelry
- Perfume
- Beauty Aids
Artifacts
Use of Time
chronemics)
Eye movement
Occulesics
Nonverbal Messages
- Present in all communications
- Mean different things
- May be intentional or unintentional
- Provide information
- May contradict verbal message
- May outweigh verbal message
- Depends on the total environment
- May have positive or negative effects
