LESSON 2

Question 1

relates to the effectiveness of
an organization in the market place relatively to
other organizations that offer similar products or
services.

Answer 1

Competitiveness

Question 2

• relates to the plans that determine
  how an organization pursues its goals.

Answer 2

Strategy

Question 3

relates to the effective use of
resources and it has a direct impact on competitiveness.

Answer 3

Productivity

Question 4

are three separate but
related topics that
are vitally important to
business organizations.

Answer 4

Competitiveness,
Strategy, and
Productivity

Question 5

⤷ Long term
⤷ Short Term

Answer 5

STRATEGY CAN BE

Question 6

⇝ Identifying consumer wants and needs
⇝Pricing
⇝ Advertising and promotion

Answer 6

C O M P E T I T I V E N E S S
- THREE M A I N FACTORS

Question 7

The reason for
existence of an
organization.

Answer 7

MISSION

Question 8

Provide detail and
scope of the
mission.

Answer 8

GOALS

Question 8

States the purpose
of an organization.

Answer 8

MISSION
STATEMENT

Question 9

Plans for achieving
organizational
goals.

Answer 9

STRATEGIES

Question 9

The methods and
actions taken to
accomplish strategies

Answer 9

TACTICS

Question 9

outsource operations to the third world countries that have low labor
costs.

Answer 9

LOW COST

Question 9

use the capital intensive methods to achieve high output volume and
low unit cost.

Answer 9

SCALE BASED
STRATEGIES

Question 10

focus on narrow product lines or limited services to achieve higher
quality.

Answer 10

SPECIALIZATION

Question 10

focus on quick response.

Answer 10

FLEXIBLE
OPERATIONS

Question 11

focus on achieving higher quality than competitors

Answer 11

HIGH QUALITY

Question 12

focus on various aspects of service (e.g., helpful, courteous, reliable,
etc.).

Answer 12

SERVICE

Question 13

The general health, direction of the economy, ination, deation,
interest rates, tax laws and tariffs.

Answer 13

ECONOMIC
CONDITIONS

Question 13

• PRICE
• QUALITY
• TIME
• FLEXIBILITY
• SERVICE
• LOCATION

Answer 13

STRATEGIC FACTORS

Question 14

Favorable or Unfavorable attitudes towards business, political stability
or instability and wars.

Answer 14

POLITICAL
CONDITIONS

Question 15

Government regulations, trade, restriction, minimum wage law, labor law and patent.

Answer 15

LEGAL
ENVIRONMENT

Question 16

Product innovations and new design.

Answer 16

TECHNOLOGY

Question 17

Price, Quality, Special Features and the ease of Market Entry.

Answer 17

COMPETITION

Question 18

Size, location, brand loyalties, potential for growth, long-term
stability, and demographics.

Answer 18

MARKETS

Question 19

Capacities, location, age, cost and replace.

Answer 19

FACILITIES AND
EQUIPMENT

Question 19

The skills abilities of managers and workers, special talent, loyalty,
dedication and experience.

Answer 19

HUMAN
RESOURCES

Question 20

Funding, debt burden, cost of capital and cash ow.

Answer 20

FINANCIAL
RESOURCES

Question 21

Loyalty and understanding of wants and needs.

Answer 21

CUSTOMERS

Question 22

The ability to integrate new technologies

Answer 22

TECHNOLOGY

Question 22

Quality, exibility, reliable and trustworthy in service.

Answer 22

SUPPLIERS

Question 22

Quality, design and potential for new products and services.

Answer 22

PRODUCT AND
SERVICES

Question 23

the special attributes or abilities that give an organization a competitive edge.

Answer 23

Distinctive competencies

Question 23

the considering of events and trends that presents threats or opportunities for a
company

Answer 23

Environmental scanning

Question 24

links between organizational and operations strategies.
⤷ this is an approach shows strengths and weaknesses have an internal focus and
evaluated by operation people. The threats and opportunities have external focus and
evaluated by marketing people.

Answer 24

SWOT-

Question 25

Characteristicsthat customers perceive as
minimum standards of acceptability to be considered
as a potential purchase.

Answer 25

Order qualifiers

Question 26

Characteristics of an organization’s goods or services
that cause it to be perceived as better than its
competitors.

Answer 26

Order winners

Question 27

The approach, consistent with organization strategy, that is used to
guide the operations function.

Answer 27

OPERATIONS
STRATEGY

Question 28

Focuses on maintaining or improving the quality of an organization’s
products or services.

Answer 28

QUALITY- BASED
STRATEGIES

Question 28

Focuses on reduction of time needed to accomplish tasks

Answer 28

TIME-BASED
STRATEGIES

Question 29

• It refers to the ratio of outputs and input. This means that economic
  efciency is getting the most output from the least amount of inputs.

Answer 29

Economic Efficiency

Question 29

It is ratio of product or service outputs to land, capital or labor inputs.

Answer 29

Organizational Efficiency

Question 30

is an index that measures output (goods and services)
relative to the input (labor, materials, energy, and other
resources) used to produce

Answer 30

Productivity

Question 30

is the increase in productivity from one period to the
next relative to the productive in the preceding period.

Answer 30

❖ Productivity growth

Question 31

can be based on a single input (partial productivity),
on more than one input (multifactor productivity), or
on all inputs (total productivity).

Answer 31

Productivity measures