Lesson 12: Controlling

Question 1

• can be defined as the function of management which help to seek planned results from the subordinates, managers and at all levels of an organization.
• This function helps in measuring the progress towards the organizational goals
  and brings any deviations, and indicates corrective action.
• is the fourth basic managerial function. In management, it means monitoring performance and taking action to ensure desired results.
• It helps maintain compliance with essential organizational rules and policies.
• It sees to it that the right things happen, in the right ways, and at the right time.

Answer 1

CONTROLLING

Question 2

• helps your business to check errors and put the right corrections in the place and keeps your project management on track.
• It is important because it complements the other management functions.

Answer 2

control management

Question 3

Importance of Controlling

1. _____ - Controls let managers know whether their goals/ plans are on target and what future actions to take.
2. ____ - Control systems provide managers with information and feedback on employee’s performance.
3. _____ - Controls enhance physical security and help minimize workplace
   disruption.

Answer 3

Planning
Empowering Employees
Protecting the Workplace

Question 4

Levels of controls

1. _____ - How the elements of structure are serving intended purposes.
2. ____ - How effective are the functional strategies helping the organization meet its goals.

Answer 4

Structural Control
Strategic Control

Question 5

Types of Control System

1. ____ - Refers to the control system used by the top level management of the organization.
2. ____ - Refers to the control system used by middle-level managers of the organization.
3. ____ - Refers to the low-level control system of an organization hierarchy.

Answer 5

Strategic control system
Tactical Control system
Operational control system

Question 6

CHARACTERISTICS OF EFFECTIVE CONTROL SYSTEMS p.1

____. Information on performance must be accurate.

____. Information must be collected, routed, and evaluated quickly if action is to be taken in time to produce improvements.

_____ Information in a control system should be understandable and be seen as objective.

_____. It should be focused on those areas where deviations from the standards are most likely to take place or would lead to the greatest harm.

____. The cost of implementing a control system should be less than, or at most equal to the benefits from the control system.

Answer 6

Accurate
Timely
Objective and Comprehensible
Focused on Strategic Control Points
Economically Realistic

Question 7

CHARACTERISTICS OF EFFECTIVE CONTROL SYSTEMS p.2

_____. The control system has to be compatible with organizational realities and all standards for performance.

_____. Control information needs to be coordinated with the flow of work through the organization.

_____. Controls must have flexibility built so that the organizations can react quickly to overcome changes or to take advantages of new opportunities.

_____. Control systems ought to indicate, upon the detection of the standards, and what corrective action should be taken.

_____. For a control system to be accepted by organization members, the control must be related to meaningful and accepted goals.

Answer 7

Organizational Realists
Coordinated with Organization’s Work Flow
Flexible
Prescriptive and Operational
Accepted by Organization Members