Lesson 1 (Part 1) Flashcards
What is patient care?
Providing care that is respectful of, and responsive to, individual patient preferences, needs and values, and ensuring that patient values guide all clinical decisions
What are examples of good patient care? (7)
- Getting consent
- Continuing education
- Checking in continually
- Keeping them informed on what is going on
- Getting complete patient history
- Respecting the patients spiritual needs
- Respecting of friends and family
What does good patient care look like? (6)
- Smiling
- Eye contact
- Calm voices
- Contact
- be careful with this one (not everyone likes to be touched) - Being a team player
- Keeping a poker face
What do you do if you are in a situation that makes you uncomfortable? (3)
- You can remove yourself from the situation
- Ask them to stop
- Call for help
- need to stay professional
What can you not assume?
That a baby is a good thing
- family might not want it
- might get twins or triplets
What kind of patients would have restraints? (2)
- Mentally unstable
2. Prisoners
How do you treat people in restraints?
Like everyone else
- dont act like they are crazy
What do you say if someone asks you to remove the restraints?
I would love to but i am unable to, its not up to me
What are the 8 principles of patient centered care?
- Respect for patients preferences
- Coordination and integration of care
- Information and education
- Physical comfort
- Emotional support
- Involvement of family and friends
- Continuity and transition
- Access to care
What has research found about the 8 principles of patient centered care?
Provide a positive patient experience
What are examples of respect for patients values, preferences and expressed needs? (4)
- Involve patients in decision making process
- Treat patients with dignity
- Respect their cultural values
- Respect their autonomy
What do people typically feel when faced with an illness? (2)
- Vulnerable
2. Powerless
What are 3 areas where care coordination can reduce feelings of vulnerability?
- Coordination of clinical care
- Coordination of support services
- Coordination of front-line patient care
What should you keep in mind when talking to patients?
There lack of information on medical terminology
- use basic and common language
What has a significant impact on patients experiences?
Their level of physical comfort
What are the 3 most important areas with physical comfort?
- Pain management
- Assistance with activities and daily living needs
- Hospital surroundings and environment
What can be as debilitating as the physical effects of an illness? (2)
- Fear
- Anxiety
- associated with illness and procedures
What are areas that can cause anxiety? (5)
- Physical status
- Treatment
- Prognosis
- Impact of the illness on themselves and their family
- Financial impact of the illness
Why are people sometimes rude when the medical staff is just trying to help?
Because they are scared
How can involvement of family and friends enhance the patients experience? (4)
- Providing accommodations for family and friends
- Involving family and close friends in decision making
- Supporting family members as caregivers
- Recognizing the needs of family and friends
What must patients be concerned about after they are discharged?
Their ability to care for themselves
What do patients need to know?
That they can access care when they need it
What are examples of helping patients know about access to care? (5)
- Access to hospital, clinic and physician locations
- Availability of transportation
- Appointment availability and ease of scheduling
- Accessibility of specialists
- Clear instructions on how and when to get referrals
How can you take control of your own healthcare? (6)
- Be informed
- Ask questions
- Push for answers
- Keep a detailed record
- Know your medications
- Monitor your own body
