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Patient Care > Lesson 1 (Part 1) > Flashcards

Lesson 1 (Part 1) Flashcards

1
Q

What is patient care?

A

Providing care that is respectful of, and responsive to, individual patient preferences, needs and values, and ensuring that patient values guide all clinical decisions

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2
Q

What are examples of good patient care? (7)

A
  1. Getting consent
  2. Continuing education
  3. Checking in continually
  4. Keeping them informed on what is going on
  5. Getting complete patient history
  6. Respecting the patients spiritual needs
  7. Respecting of friends and family
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3
Q

What does good patient care look like? (6)

A
  1. Smiling
  2. Eye contact
  3. Calm voices
  4. Contact
    - be careful with this one (not everyone likes to be touched)
  5. Being a team player
  6. Keeping a poker face
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4
Q

What do you do if you are in a situation that makes you uncomfortable? (3)

A
  1. You can remove yourself from the situation
  2. Ask them to stop
  3. Call for help
  • need to stay professional
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5
Q

What can you not assume?

A

That a baby is a good thing

  • family might not want it
  • might get twins or triplets
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6
Q

What kind of patients would have restraints? (2)

A
  1. Mentally unstable

2. Prisoners

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7
Q

How do you treat people in restraints?

A

Like everyone else

- dont act like they are crazy

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8
Q

What do you say if someone asks you to remove the restraints?

A

I would love to but i am unable to, its not up to me

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9
Q

What are the 8 principles of patient centered care?

A
  1. Respect for patients preferences
  2. Coordination and integration of care
  3. Information and education
  4. Physical comfort
  5. Emotional support
  6. Involvement of family and friends
  7. Continuity and transition
  8. Access to care
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10
Q

What has research found about the 8 principles of patient centered care?

A

Provide a positive patient experience

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11
Q

What are examples of respect for patients values, preferences and expressed needs? (4)

A
  1. Involve patients in decision making process
  2. Treat patients with dignity
  3. Respect their cultural values
  4. Respect their autonomy
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12
Q

What do people typically feel when faced with an illness? (2)

A
  1. Vulnerable

2. Powerless

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13
Q

What are 3 areas where care coordination can reduce feelings of vulnerability?

A
  1. Coordination of clinical care
  2. Coordination of support services
  3. Coordination of front-line patient care
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14
Q

What should you keep in mind when talking to patients?

A

There lack of information on medical terminology

- use basic and common language

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15
Q

What has a significant impact on patients experiences?

A

Their level of physical comfort

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16
Q

What are the 3 most important areas with physical comfort?

A
  1. Pain management
  2. Assistance with activities and daily living needs
  3. Hospital surroundings and environment
17
Q

What can be as debilitating as the physical effects of an illness? (2)

A
  1. Fear
  2. Anxiety
  • associated with illness and procedures
18
Q

What are areas that can cause anxiety? (5)

A
  1. Physical status
  2. Treatment
  3. Prognosis
  4. Impact of the illness on themselves and their family
  5. Financial impact of the illness
19
Q

Why are people sometimes rude when the medical staff is just trying to help?

A

Because they are scared

20
Q

How can involvement of family and friends enhance the patients experience? (4)

A
  1. Providing accommodations for family and friends
  2. Involving family and close friends in decision making
  3. Supporting family members as caregivers
  4. Recognizing the needs of family and friends
21
Q

What must patients be concerned about after they are discharged?

A

Their ability to care for themselves

22
Q

What do patients need to know?

A

That they can access care when they need it

23
Q

What are examples of helping patients know about access to care? (5)

A
  1. Access to hospital, clinic and physician locations
  2. Availability of transportation
  3. Appointment availability and ease of scheduling
  4. Accessibility of specialists
  5. Clear instructions on how and when to get referrals
24
Q

How can you take control of your own healthcare? (6)

A
  1. Be informed
  2. Ask questions
  3. Push for answers
  4. Keep a detailed record
  5. Know your medications
  6. Monitor your own body
25
Q

When is good communication only successful?

A

When the sender and the receiver understand the message in the same way

26
Q

What are 4 types of communication?

A
  1. Verbal
  2. Non verbal
  3. Listening
  4. Written
27
Q

What are ways for effective verbal communication? (4)

A
  1. Think and prepare your thoughts before you speak
  2. Practice what you’re going to say and how you’re going to say it
  3. Consider your tone of voice, the rate of your speech, and your body language
  4. Ask the right questions to ensure patient understands
28
Q

What are patients relying on you, as a healthcare professional, to give them? (2)

A
  1. The information that they need

2. To prepare them for what is about to happen

Patient Care (10 decks)

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