LESSON 1 Flashcards

1
Q

“mutual or reciprocal action or influence”. If you give something, you will get something in return. Another definition is from the Cambridge Dictionary which states that interaction is “an occasion when two or more people or things communicate with or react to each other”.

A

Interaction

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2
Q

Refers to the interaction of humans and computers. It can also be linked to the word Interface which where the interaction takes place.Thus, we can say that __ is a cross-disciplinary area that deals with understanding how humans use computers and how computers respond to user actions (feedback).

A

Human-Computer Interaction (HCI)

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3
Q

GOALS OF HCI

A

• understand the factors that determine how people use technology
• develop tools and techniques to enable building suitable systems
• achieve efficient, effective, and safe interaction
• put people first

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4
Q

FACTORS IN HCI

A

• Organisation Factors
• Environmental Factors
• The User
• Comfort Factors
• User Interface
• Task Factors
• Constraints
• System Functionality
• Productivity Factors

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5
Q

Training, job design, politics, roles, work .

A

Organisation Factors

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6
Q

Noise, heating, lighting, ventilation
Health and Safety Factors

A

Environmental Factors

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7
Q

Cognitive processes and capabilities
Motivation, enjoyment, satisfaction, personality, experience

A

The User

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8
Q

Seating, equipment, and layout.

A

Comfort Factors

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9
Q

Input devices, output devices, dialogue structures, use of colour, icons, commands, navigation, graphics, natural language, user support, multimedia,

A

User Interface

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10
Q

Easy, complex, novel, _ allocation, monitoring, skills

A

Task Factors

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11
Q

Cost, timescales, budgets, staff, equipment, buildings

A

Constraints

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12
Q

Hardware, software, application

A

System Functionality

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13
Q

Increase output, increase quality, decrease costs, decrease errors, increase innovation

A

Productivity Factors

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14
Q

COMPONENTS OF HCI

A

a. Human
b. Computer
c. Interaction

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15
Q

It refers to a person or group that uses the computer system.

A

Human

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16
Q

It refers to any technology ranging from small devices such as mobile phones to large scale computers. It can also be a website or anything with interface.

A

Computer

17
Q

It is the process when a user makes an action and the computer gives a response or feedback.

A

Interaction

18
Q

Is one of the key concepts in HCI. It is concerned with making systems easy to learn and use. Is a discipline that software designers can follow to evaluate a business system, website, or mobile application. It is about creating effective user interfaces.

A

Usability

19
Q

According to__ , a usable system is defined by 5 quality components

A

Nielsen Norman Group

20
Q

5 quality components of usability

A
  1. Learnability
  2. Efficiency
  3. Memorability
  4. Errors
  5. Satisfaction
21
Q

Is it easy to learn?

A

Learnability

22
Q

How quick can they perform a certain tasks once they know how to use the application?

A

Efficiency

23
Q

Are the commands, controls, and other functions easy to remember?

A

Memorability

24
Q

How many errors do users make when using the application?

A

Errors

25
Q

How satisfied are the user with the application?

A

Satisfaction

26
Q

WHY USABILITY?
. Here are a few reasons how things end up being deemed as unusable:

A
  1. Poor project planning
  2. Poor User Interface and User Experience.
  3. Designers are often well versed with Computer systems and programming languages.
  4. Incorrect assumptions with regard to system requirements
  5. Lack of user involvement and training.
27
Q

you spent to build them will go to waste.

A

The time, effort, and money

28
Q

CATEGORIES OF USER

A
  1. Expert
  2. Occasional
  3. Novices
  4. Novice in one part and expert in anoter
29
Q

These are users with detailed knowledge of that particular system.

A

Expert

30
Q

These are users who know well how to perform the tasks they need to perform frequently.

A

Occasional

31
Q

These are users who have never used the system before.

A

Novices

32
Q

Users will belong to different categories for particular computer systems.

A

Novices in one part but expert in another

33
Q

USER RESPONSE TO POOR DESIGN

A

Confussion
Boredom
Frustration
Anger

34
Q

Confusing doors or poorly designed doors are often called.

A

Norman Doors

35
Q

Is a professor and a researcher who also wrote the book The Design of Everyday Things.

A

Don Norman