Legal Services / Ethics Flashcards
What is the role of the Law Society?
Represent solicitors by negotiating with and lobbying regulators, government etc
What is the role of the Legal Ombudsman
Deal with all complaints about the services provided by legal professionals from the CLIENTS WHO RETAINED THEM
What is the role of the SRA?
Any complaint about legal professionals that does not concern the SERVICE provided (e.g. breaching code of conduct)
What are the two tests that must be applied whenever assessing an application for Legal Aid representation order?
- Merits (interests of justice) test
- Means test
How is dishonesty assessed when evaluating solicitors’ conduct (2 points)?
- D’s knowledge or belief about the facts
- Applying standards of ordinary, decent people
5 key duties under the SRA Code of Conduct?
- Not unfairly discriminate
- Not abuse your position by taking unfair advantage
- Perform all undertakings in a timely fashion
- Not attempt to mislead others
- Honesty and confidentiality
What is the ethical limitation on making demands for yourself or your client?
Cannot demand anything that is not legally recoverable
3 rules relating to client money under the SRA Code of Conduct?
- Properly ACCOUNT for any financial benefit you receive as a result of client instructions
- SAFEGUARD money and assets entrusted to you by clients and others
- NOT PERSONALLY HOLD client money save as permitted under SRA Account Rules
3 points regarding limitations on advertising?
- Cannot make unsolicited approach to members of the public
- Can advertise to the public generally if not intrusive or targeted
- Businesses and individuals acting as company representatives are NOT usually considered members of the public
3 overarching duties on complaints handling?
- Establish and maintain, or participate in, a procedure for handling complaints
- Bring procedure to client’s attention at the outset, and provide a copy on the requesr
- Investigate complaints and offer remedies if necessary PROMPTLY, FAIRLY and FREE OF CHARGE
2 complaints-related information you must provide to client at the outset of the matter?
- Right and procedure for complaining about service and charges
- Right to complain to the Legal Ombudsman
When must the solicitor inform the client of their right to complain to the Legal Ombudsman or other ADR-approved body?
Both at the outset of the matter, and if a complaint has been made and not resolved to the client’s satisfaction within eight weeks of first being made
What are the four requirements for you to act for multiple clients where this poses a significant risk of conflict?
- EITHER (i) substantially common interest or (ii) competing for the same objective
- ALL clients given written informed consent
- Appropriate safeguards in place to protect confidential client information
- You are satisfied that it is reasonable
What is the definition of clients “competing for the same objective”?
- Where if one client attains the objective, it will become UNATTAINABLE to the other client(s).
- Objective means an ASSET, CONTRACT OR BUSINESS OPPORTUNITY
- Competion means insolvency auction, tender, bid or offer process
Public takeover is EXCLUDED
3 requirements to keep a financial benefit received as a result of acting for a client?
- You can JUSTIFY
- You have informed the client of the AMOUNT
- Client has AGREED that you can keep it
When can you act for a client with an adverse interest to another former or existing client of your firm? (2 pts)
- Effective measures have been taken resulting in there being NO REAL RISK OF DISCLOSURE
- The other client has given WRITTEN INFORMED CONSENT to you acting and any other measures taken to protect information
What happens when there is a conflict between the duty of confidentiality and disclosure?
The duty of confidentiality is paramount. You should not act for a client to whom you cannot disclose material information unless safeguards (e.g. ethical walls) are in place
3 key safeguards if you refer the client to another person?
- Inform them of any FINANCIAL INTEREST in the referral (including any relevant FEE SHARING arrangement)
- Agreement is in WRITING
- You cannot make or receive referral payments for clients who are subject to CRIMINAL PROCEEDINGS
What is the general rule when referring client to, or dividing a matter with, a separate business?
Need client’s informed consent
What additional duty do you have as a solicitor carrying on RESERVED LEGAL ACTIVITIES in a non-commercial body?
Ensure the body maintains INDEMNITY INSURANCE that provides ADEQUATE AND APPROPRIATE COVER in respect of the services you provide
Procedural precaution with solicitor’s undertaking?
Always give in writing or attach a written note of the undertaking to the client’s file
Deadline to fulfill solicitor’s undertaking?
Within an AGREED TIMESCALE or if not agreed, then within a REASONABLE AMOUNT OF TIME
Why must you be very careful when giving any solicitor’s undertaking?
It remains binding according to its original terms even if it is to do something impossible, or contingent, or outside your control - unless the recipient agrees to its variation or discharge
What is the solicitor’s conduct rule surrounding questioning of character in court (2 pts)?
- Do not name THIRD PARTIES in OPEN COURT whose character would thereby be called into question
- Do not question a witness’ character unless it is NECESSARY and the witness has had the OPPORTUNITY TO ANSWER allegations during cross examination
Definition of a disability?
- Physical or mental impairment
- With a substantial and long-term adverse effect on his ability to carry out normal day-to-day activities
How can discrimination based on a protected characteristic be justified?
PROPORTIONATE means of achieving a LEGITIMATE AIM
What is the extent of the duty to make reasonable adjustments?
To ensure that disabled persons are not placed at a substantial disadvantage, and have an active diversity committee with written records
What are Legal Disciplinary Practices?
Law firms involving up to 25% non-lawyers as approved by the SRA but still providing legal services
What is the main innovation introduced by Alternative Business Structures?
Allow external or part-ownership of legal businesses and multi-discplinary legal practices?
When can the client bring a complaint to the Legal Ombudsman?
If solicitor fails to satisfactorily resolve the complaint after 8 weeks
6 RESERVED LEGAL ACTIVITIES?
- Rights of audience
- Conduct of litigation (issuance onwards)
- Preparing, applying for or lodging reserved instruments
- Probate activities (note: NOT will-making)
- Notarial activities
- Administration of oaths
Limitation period for complaints to Legal Ombudsman (3 points)?
- One year from ACT/OMISSION
- One year from when the client should REASONABLY HAVE KNOWN that there was cause for complaint
- If service provider responded in full to the complaint, six months of that WRITTEN RESPONSE
What is the restriction regarding services offered by freelance solicitors?
Only solicitors qualified for over 3 years can provide reserved legal services
3 administrative restrictions on freelance solicitors?
- Cannot hold client money unless held for paying fees and disbursements
- Cannot employ staff IF they provide reserved legal services
- Must hold adequate and appropriate professional indemnity assurance IF they provide reserved legal services
When does a legal matter become contentious?
Only once formal dispute proceedings have been issued
What is the maximum chargeable uplift on a CFA?
If client is successful:
* Maximum 100% uplift on profits OR
* I PI cases, maximum 25% of damages recovered