Lecture Series 11 - Conflict Management

Question 1

Goal conflict

Answer 1

each parties goals threaten the goals of the other

Question 2

judgement conflict

Answer 2

agree on goal but not on how to attain it

Question 3

values conflict

Answer 3

one party evaluates the other on the basis of how they behave or what they believe

Question 4

power conflict

Answer 4

each party feels they are correct, and it is disadvantageous to share the power

Question 5

Accommodate Conflict Style

Answer 5

backs down on own needs and goals

Question 6

compete conflict style

Answer 6

pushes own goals and needs exclusively

Question 7

avoid conflict style

Answer 7

does not want to meet anyone’s needs because “it is too much trouble”

Question 8

compromise conflict style

Answer 8

offers to give up some of one in exchange for the other part of their goal being accepted

Question 9

collaborate conflict style

Answer 9

tries to get people to listen and check for understanding while trying to get all parties goals on the table and met if possible

Question 10

Conflict Management Process

Answer 10

• manage feelings
• create a supportive environment
• describe the conflict
• understand goals
• create solutions

Question 11

Solutions practice roles

Answer 11

• speaker
• listener
• evaluator