Lecture 9: Leaders Flashcards
What are the 3 ways team leaders are chosen?
- elected
- appointed
- emerged with time
What is important for the effectiveness of the team when choosing a leader?
- method results in a clear choice of leader
- method is perceived as legitimate by team members
What tasks define a team leader’s role?
- enabling the team
- building/developing the team
- coaching the team
How do team leaders enable the team?
Team leaders coach and maintain conditions that allow the team to function effectively, assuring the team has defining features of a work team.
Building/developing the team consists of
building and maintaining capacity of the team to do its work
Examples of building and developing the team
- Adding new members to augment team knowledge and skills
- fostering the development of the team’s shared values
- ensuring it is clear who is a central member of the team
Ways to coach the team to optimize performance include
- attending to how the team is performing
- evaluating performance
- providing advice and support for individual team members and the team as a whole
Why should team leaders call on others to utilize their skills in order to realize the team’s goal?
- leaders rarely have expertise in every field
- allows for interdependency
Role of the team sponsor
create the team and establish the team’s goal
T/F: The leader always makes all the decisions and tells others what to do
False
List the 7 competencies for team leaders enabling the team
- Establish and maintain a clear, common understanding of the team’s goal
- Establish shared responsibility/mutual accountability for achieving the goal
- Assure the team has sufficient authority to do its work
- Establish interdependency of members
- Assure defined membership for the team
- Keep the team unified-assure that there are no sub-groups operating independently
- Relate effectively to the team’s sponsor and to the larger organization
In order for effective team performance to be actualized
the team must be developed and coached
When necessary, how should team leaders remind team members of the goal?
They should clarify in a way that inspires and without offensive preaching.
Enabling team protects the defining work characteristics by:
- ensuring the team has authority to work without seeking permission
- ensure interdependecny by encouraging members to draw on each other’s expertise
- leader recognizes subgroups and prevents them from forming and makes it clear who is a team member
What are the 7 charactertistics for developing the team?
- Oversee recruitment, orientation, and team formation
- Establish the team’s values, and behavior norms
- Assure a common understanding of the teams approach to doing it’s work
- Maintain sufficient hierarchy for team to achieve the goal
- Foster team identity
- Assure a favorable social climate
- Assure team can effectively carry out operations effectively
What are the stages of the Tuckman Model of Team Development?
Form Storm Norm Perfrom Adjourn
Forming
members learn the team goal and individual expectations
Storming
- testing assumptions of the team
- trying to find one’s place and space within the hierarchy
- confrontation may occur
Norming
-establish the functional basis for doing the teams work (i.e norms of behavior and habits are formed)
Performing
- above work is synthesized
- team becomes a functioning unit
Adjourn
- work is completed
- celebrate
- acknowledge contributions
List Belbins Roles
-plant (or innovator)
-resource investigator
-coordinator
-shaper
-monitor evaluator
-teamworker
-implementer
-completer finisher
specialist
plant (or innovator)
- serves as a source of new ideas, innovation, unorthodox, approaches
- problem solver, sometimes provocative
Resource Investigator
- searches for people and material that can be useful to the team
- makes contacts
- connects the team with outside sources of help
coordinator
- clarifies team’s goal
- seeks to coordinate different components of the team
- chairs meetings
Shaper
- drives team to higher levels of achievement
- brings courage and determination to team’s work
- sometimes pushes people too hard
Monitor evaluator
- critic of team performance
- provides insight and good judgment
- maintains broad perspective
- sometimes overly negative
Teamworker
- brings a colegial, cooperative approach to the team
- listens well
- diplomatic
- has a manner that discourages relationship conflicts
implementer
- practical doer
- brings discipline, reliability, and efficiency
- oriented to concrete action
- traditional approach to team’s work
completer finisher
- provides thorough assessment of team’s services or work products
- ensures work is done well
- insists on meeting timelines
specialist
- brings special knowledge or skill to the team
- focused on a narrow component of the team’s work
- takes initiative
What are the 3 competencies of the team coaching the team?
- Gather info on the performance of the team and individuals
- Evaluate performance
- Provide feedback and advice
Coaching requires careful gathering of info about the peformance of individuals and the team. This includes:
- genuine listening and mindful observation of team activity including what team members say along with tone and body language
- observed performance can then be evaluated against team expectations
