Lecture 2 - Classifying Teams, Smallpox Flashcards
Why is classification used for teams?
To better understand the function and needs of different types of teams
What are the two classifications of teams?
- Management Teams
- Clinical Teams
Define Clinical Teams
Clinical team refers to any team that provide clinical care directly through interaction with patients
What are the 4 types of classification of clinical teams
– True Teams
– Template Teams
– Knotwork Teams
– Network Teams
Defining Characteristics of a Work Team (7)
- Shared team goal
- Shared responsibility for achieving said goal
- Defined membership
- Authority for taking action to achieve the goal
- Interdependency of team members
- Absence of larger sub-groups
- Accountability to a larger organization
Define:
True Team
- Technical term for a team that has all of the 7 defining characteristics of the team PLUS STABILITY OF MEMBERSHIP overtime
- Clear leaders
- Provider clinical care over extended periods of time of for repeated time limited episodes
Strengths:
True team
- Potential for strong commitment to shared purpose
- Members’ mutual knowledge of each other as team members
- Potential for high levels of trust
- Higher likelihood of mutual accountability
- Strong identification by members of the team
- High levels of interdependence
- Opportunities to fit roles to individuals’ interest and skills
- Lower error rates
Weakness/Potential Pitfalls:
True Team
- Effective leadership needed; not all teams may have this
- Decisions must be made in such a fashion as to secure agreement amongst team members
- Those who do not agree with an important decision may feel isolated
- Must be able to resolve intrapersonal conflict
Define:
Template Team
- Have the 7 characteristics and a clear leader.
- They DO NOT have stable membership
- Typically provide time limited episodes of healthcare – Think code teams, OB teams
- Changing membership defines template teams
- Every time the team provides clinical care, the roles and procedural routines remain stable/the same
Strengths:
Template Team
- Potential for reliable processes and outcomes
- Capacity for swift trust
- Rapid responsiveness to the needs of the patients whom they serve
- Resistance to deterioration of performance due to changes in personnel
Weakness/Potential Pitfalls:
Template Team
- Poor Leadership is a risk (Leader will deal with short-term issues as the team is not always assembled in the same fashion)
- Unclear role definitions (If someone is not entirely sure what their role is, the quality of the performed task will suffer)
- Inadequate Training (In order to perform tasks, training must be substantial and reliable)
Define:
Knotworks
- Teams that come together temporarily in order to care for a patient; these teams have no clear leader or stable membership
- Provide care for a specific need (Think of physicians working together temporarily together like in a knot)
- DO NOT have the 7 criteria of a true team
- They lack clear leaders and do not have stable membership
- Characteristics it has: shared goal, shared responsibility, authority for taking action, and interdependency of members
- Characteristics it lacks: it has the presence of independent subgroups, not accountable to anyone outside of the knotwork, no defined membership
Strengths:
Knotwork
- Flexibility of membership
- Rapid responsiveness to patient and family needs
Weakness:
Knotwork
- Poor leadership, often compromised because it is shared
- Lack of agreement on leadership and other roles
- Absence of common expectations for communication
Define:
Networks
• Defined as “complexes of links between individuals and organizations, driven largely by the interests of the parties and their recognition of the value of working together”
– Provide information to other physicians to aid patient care
- A looser grouping than those of knotworks
- Have no characteristics of work teams (the 7 characteristics)
- They show cooperation and shared interests
- No defined leaders, membership, or responsibility
- Meet together to further individual goals, which will ultimately help patient care
Which Clinical teams have:
All 7 Characteristics of Work Teams
- True Team
2. Template Team