Lecture 9/Chapter 9 Flashcards

1
Q

Managed care and integrated organizations: Learning Objectives

A
  • Link between the development of managed care and earlier organizational forms
  • Basic concepts of managed care and cost savings
  • Main types of managed care organizations
  • Distinguish between types of managed care organizations
  • Advantages and disadvantages of different HMO models
  • Why managed care did not achieve its cost-control objectives
  • Driving forces behind organizational integration and integration strategies
  • Describe highly integrated health care systems
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2
Q

managed care and integrated organizations

A
  • managed care fundamentally transformed the delivery of health care in the US
  • added a third party -> the health care you can receive according to insurance policy rules
  • ACA did not obliterate managed care
  • employer sponsored insurance enrolled fewer than 1% of employees
  • managed care originated in the US and its tools spread internationally
  • why so popular?
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3
Q

what is managed care

A
  • integration of financing, insurance, delivery, and payment within one organization
  • an organized approach to deliver comprehensive services to enrolled members
  • through efficient management of services
  • negotiation of prices with providers
  • a concept or plan
  • formal control over utilization…ACCESS*
  • integration of:
  • financing
  • insurance
  • delivery
  • payment
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4
Q

evolution of managed care

A
  • contract practice takes capitation further by incorporating a defined group of enrollees
  • prepaid group practice
  • accreditation of managed care organizations
  • quality assessment in managed care
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5
Q

prepaid group practice

A
  • principles of capitation, bearing of risk by provider, group of enrollees financed by employer
  • delivery of comprehensive services
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6
Q

growth of managed care

A
  • flaws in the fee-for-service model
  • employers response to rise in premiums -> employers were looking for more affordable options to offer to employees
  • weakened economic positions of providers
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7
Q

flaws in the fee-for-service model

A
  • uncontrolled utilization
  • uncontrolled prices and payment- couldnt regulate how much was charged only how much was reimbursed
  • focus on illness rather than wellness
  • (Manage care promotes wellness)
  • indemnity insurance allowed the insured to get services anywhere, without restraint (no capitation)
  • moral hazard prevailed, along with provider-induced demand
  • itemized billing of charges by the provider to the insurer
  • few, if any controls over the amount of payment
  • insurers functioned simply as passive payers of claims
  • sickness coverage, no coverage for wellness and prevention, no control over HOSPITILIZATIONS
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8
Q

efficiencies and inefficiencies in managed care

A
  • integrating the quad functions of health care delivery
  • MCOs control costs by sharing risk with provider or extracting discounts
  • cost savings
  • administrative inefficiencies created for providers
  • contracts with providers exclude some services
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9
Q

cost control in managed care

A
  • choice restriction -> closed panel and open panel
  • care coordination
  • disease management
  • pharmaceutical management
  • utilization review
  • practice profiling
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10
Q

pharmaceutical management

A
  • 3 strategies:
    1. use of drug formularies- list of covered drugs
    1. use of tiered cost sharing
    1. use of pharmacy benefits managers (PBMs)
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11
Q

utilization review

A
  • prospective utilization review
  • concurrent utilization review
  • retrospective utilization review
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12
Q

health maintenance organization (HMO)

A
  • type of managed care organization
  • staff model
  • group model
  • network model
  • independent practice association model
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13
Q

preferred provider organization

A
  • type of managed care organization
  • establishes contracts with a select group of physicians and hospitals
  • type of MCO that forms a contract with a select group of providers of hospitals (preferred providers)
  • Fewer restrictions
  • More expensive
  • Offers open panel
  • Discounted fee arrangements with providers (NOT CAPITATION) -> DRGs and Bundle payments
  • No direct risk sharing with providers
  • Negotiated
  • Most popular
  • Usually no gatekeeper
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14
Q

point of service plans

A
  • types of managed care organization

- combine HMO and PPO options

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15
Q

trends in managed care

A
  • employment based health insurance enrollment
  • medicaid enrollment- primary care case management (PCCM)
  • medicare enrollment and payment reforms
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16
Q

influence on cost containment

A
  • backlash from enrollees and providers prompted MCOs to end aggressive cost control measures
  • it was too restrictive at first
  • forced MCO to come up with options -> PPO
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17
Q

impact on access

A
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18
Q

influence on quality of care

A

-HMO and non-HMO plans provided roughly equal quality of care

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19
Q

3 reasons for discontentment toward managed care

A
    1. employers switch to manage care to restrain costs of health insurance premiums
    1. insured did not see a reduction in their premiums or out of pocket expenses
    1. physicians hostile towards managed care
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20
Q

regulation of managed care

A

-2 types of state legislated statutes
Any Willing Provider
-Requires admission of any provider into a network as long as the terms and conditions of the network are abided by.
Freedom of choice
-Require MCOs to allow their enrollees to seek care from providers outside the panel and not be penalized for it

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21
Q

integration strategies

A
  • mergers and acquisitions
  • joint ventures
  • alliances
  • horizontal integration
  • vertical integration
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22
Q

basic forms of integration

A
  • major participants in organizational integration have been physicians and hospitals
  • clinical and nonclinical entities may be involved
  • management services organizations
  • physician hospital organizations
  • provider sponsored organizations
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23
Q

highly integrated health care systems

A
  • integration in the US health care system continues to intensify
  • organizational integration does not negatively affect the quality of care
  • integrated delivery systems
  • accountable care organizations
  • payer-provider integration
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24
Q

summary

A
  • participation in the HEDIS program improved the quality of services provided by MCOs
  • growing power of managed care triggered integration among health care providers
  • highly integrated organizations are held accountable
  • must achieve specific objectives related to costs, quality, and consumer satisfaction
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25
high deductible health plan (HDHP)
- seen in high paying people - portion of check is taken out to save for health services - it builds overtime and carries over - you can use that money later is you pay a fee
26
iron triangle
- refers to the system | - not us
27
financing
-negotiation of premium with employers
28
insurance
-the MCO assumes insurance risk
29
delivery
- MCOs own physicians and hospitals or contracts with providers - will they be independent but have a contract - will they be employed by them - what hospitals can they go to and see
30
payment
- risk sharing- between the provider and the insurance company - MCO needs to provide an incentive for the providers not to over utilize services -> reimbursement is less - payer (MCO) and the provider are sharing the risk - capitation - discounted fees - salary - cost containment
31
capitation
- a limit - ex. MCO (insurer) has a contract with the providers that the insurance company will pay the doctor a set amount each month for the services they provide -> regardless of how many people they see or dont see - risk sharing for the insurance company and the provider! - need to meet certain quality standards - accountability is shifted to the provider - prepaid (prosceptive) payment - monthly payment from the insurer to the provider -> no more no less then the set amount - risk is shifted from the MCO to the provider
32
baylor plan (1929) was based on capitation
- 1929- 50 cents per month for 21 days of hospital care per year...pre-paid - blue cross plan is modeled from it
33
managed care
-added utilization control to the other features
34
alternative forms of managed care
- prepaid group practice led to HMOs which incorporated management of utilization - competition between HMOs and commercial insurance led to other MCO forms, such as preferred provider organizations (PPOs) -> tells you who you can see as your doctor - HMO is employed by the MCO
35
accreditation of MCOs
- the national committee for quality assurance (NCQA) - participation is voluntary, but about half are accredited - a national committee of physicians supervises the accreditation process
36
healthcare effectiveness data and information set (HEDIS)**
- report card - quality assessment in MCOs - mortality rates, reviews - managed care is a business -> this is how they market it for more members - HEDIS results are used by employers, the public, public insurers, and regulators - over 90% of health plans use HEDIS - 2013 HEDIS has 80 measures in 5 domains - care effectiveness - access to and availability of certain services - client experience of care - utilization of care
37
employers response to rise in premiums
- initially there was limited appeal for HMOs (not popular) - employers were passive - double digit premiums rises during the 1980-1990 period forced employers to abandon indemnity plans (fee for service) - became so expensive they were forced to shift to HMO
38
providers weakened economic position
- excess capacity in hospitals (brought on by PPS) - physicians gave in to the momentum of managed care - participate or be left out
39
efficiencies in managed care
- elimination of insurance and payer intermediaries - risk sharing with providers promotes economically prudent delivery of health care - providers are capped -> they think about if the services is really necessary -> reduce costs - monitoring the delivery of services for appropriateness - delivering care in cost efficient settings (outpatient instead of inpatient)
40
inefficiencies in managed care
- complexity for providers of having to deal with numerous plans - laboratory and some other services are carved out, creating inconveniences for patients and providers - lengthy appeals for denied services
41
the need for cost control
- 10% of patients with chronic/complex conditions account for 70% of health care spending - hospital services cost about 50% of all medical care
42
utilization management requires
- expert evaluation of what services are needed - determination of how to provide services inexpensively without compromising quality - review of the process of care
43
cost control methods
- choice restriction - gatekeeping - case management - disease management - pharmaceutical management - utilization review - practice profiling
44
choice restriction
- closed panel- (in network access) no access outside the panel -> you can only see providers within the network - open access (out of network access) - outside option is allowed, but at a higher out of pocket cost - there is a greater willingness among enrollees to reduce out of pocket costs -> control method
45
gatekeeping
- primary care physician (PCP) as portal of entry - PCP delivers basic and routine care - PCP refers and coordinates when secondary care is needed - gatekeeping achieves modest cost savings
46
case management
- coordination of care for complex and potentially costly cases - a variety of services from multiple providers are needed over an extended period of time - cost savings have been achieved with better delivery of care and reduced hospitalizations *
47
disease management
- population oriented strategy for chronic problems - evidence based treatment guidelines - focus on education, self management training, monitoring of the disease process, and follow up to ensure compliance- self care with professional support - goal- prevent or delay complications - although cost savings are uncertain, better quality and disease control are achieved
48
pharmaceutical management
- 3 main strategies - drug formularies - tiered cost sharing - pharmacy benefits management companies
49
utilization review (UR)
- review each case - determine appropriateness of services - access the process and improving - to ensure cost efficiency - plan subsequent care - quality of care is an important component
50
prospective UR**
- gatekeeper decision to refer or not - Preauthorization (precertification) guidelines for hospitalization and assign initial length of stay - Informs concurrent review about the case in order to monitor and additional days of care can be authorized if necessary - For pharmaceuticals: - formularies are the first step - preauthorization for certain drugs and biologics
51
concurrent UR**
- Determines length of stay and when to discharge on a daily basis - Monitors ancillary services and appropriateness - Critical for prospective reimbursement hospitals because length of stay = profit - Optimal drug therapy and management reduces length of stay and reduce drug utilization and cost
52
discharge planning
- purpose- post discharge continuity of care - expected in patient stay - anticipated outcomes - subsequent appropriate setting - special needs - dont want them coming back with problems - quality
53
retrospective UR
- examination of medical records - analysis of utilization after the fact (overutilization or underutilization) - billing accuracy - review of practice patterns and feedback to physicians - drug review- inappropriate use of controlled substances
54
practice profiling
- evaluate provider-specific practice patterns - compare to a norm - feedback to change behavior - goal- improve quality and efficiency - which providers are the right fit
55
case manager
- takes each case and coordinates with all other care providers (lab work, rehab,) - coordinate level of care -> no overutilization or under
56
types of MCOs
- many of insurers offer HMO and PPO plans | - many HMos offer triple option plans that combine the features of indemnity insurance, HMO, and PPO
57
HMOs
- most restrictive - type of MCO - these are the providers and services you can use - emphasize preventive care -> WELLNESS (under the ACA, however, all health plans must include preventive services) -> costs less bc less hospitalizations - PCP as gatekeeper - capitation - in network access (except hybrid and triple-option plans) -> carve outs for special services - standards of quality
58
PPO- preferred provider organization
- way of compromising - enrollees have more options for the providers they can see as long as they are in the list - accept the payment schedule negotiated
59
HMO enrollment
- rapid growth in early 1990s which peaked in 1996 - PPO and POS (Point of service) plans became popular (bc more options) - conversely, the majority of medicaid and medicare advantage beneficiaries are enrolled in HMOs
60
expensive MCO
- least expensive to most - HMO - PPO - POS
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HMO models: staff
- employ physicians on salary - contracts for only uncommon specialties and hospital services - pros: - exercise4 control over physicians - convenience of one stop shopping - cons: - fixed salary expense can be high - expansion into new markets is difficult - limited choice of physicians
62
HMO: group model
- contract with a single multispecialty group practice separate hospital contracts - group practice is paid a capitation fee - pro: - no salary or facility expenses (as in staff model) - well known practice may lend prestige - cons: - difficulty with service obligations if a contract is lost
63
HMO: network model
- contract with more than one group practice - variations: - contracts with only PCPs who are financially responsible for specialty services, or - separate contracts with PCPs and specialists - pros: - wider choice of physicians - cons: - dilution of utilization control
64
HMO- IPA model
- separate entity from the HMO - HMO contracts with IPA (independent practice association) - IPA (not HMO) contracts with providers - pros: - eliminates the need to contract with various providers - transfers financial risk to the IPA - choice of providers * - cons: - difficulty with service obligations if a contract is lost - dilution of utilization control - generally, a surplus of specialists
65
PPOs
- both in network (preferred providers) and out of network access (an exclusive provider plan does not permit out of network use) - most common MCO plan - discounted fees are used to pay providers (no direct risk sharing) - generally, no gatekeeping and other controls - PPOs enjoy the highest enrollment (in employment based insurance market) of all managed care plans
66
POS plans
- cross between HMO and PPO - point of service plan - most expensive - HMO features are retained (utilization controls, capitation) - PPO feature- open access option available at the point of service - later the need for POS plans became less important - HMOs relaxed utilization controls - PPOs already offered out of network access
67
managed care and health insurance exchanges
- managed care plans are expected to e dominant players in the exchanges established under the ACA - at group rates - plans must comply with ACA mandates: - must include essential health benefits - must comply with the medical loss ratio requirements -federal funds are provided to start CO-Ops -> consumer operated and oriented plans
68
medicaid enrollment
- 71% of beneificiaries enrolled in managed care in 2009 - primary care case management (PCCM) is used in some rural areas - enrollee must choose a PCP - the PCP is paid extra for coordinating care
69
medicare enrollment
- level of participation in part C depends on the amount of reimbursement - payment cuts prompt HMOs to drop out of the program - in 2013, 28% of medicare beneficiaries were enrolled in managed care - premiums are lower than if you did not choose C
70
managed cares impact: cost
- managed care provides better value than indemnity insurance - backlash from consumers nd providers diluted cost control efforts - managed cares full potential was not realized - future cost reduction efforts may not materialize without restrictions on utilization
71
managed cares impact: access
- good access to primary care and preventive services in certain key areas - on a larger scale, impact on access is not well established - did not take care of uninsured and underinsured -> ACA
72
managed cares impact: quality
- overall quality of care in MCO plans has been equivalent to traditional FFS - no evidence of skimping on care bc of capitation - based on several measures, quality may be higher in MCO plans - quality may be lower in for profit plans vs. nonprofit plans
73
regulation of managed care
-federal: newborns and mothers health protection act, 1996 -> couldnt release mothers and babies before specific time -numerous laws across states, e.g., -limits on utilization based financial incentives to physicians -quick appeals and external reviews -mandated benefits -right to seek redress in courts -
74
managed care aftermath
- better relations with providers - relaxed utilization controls - organizational integration shifted power in favor of providers - cost spiral hasnt been cured - the ACA promise of lower costs and better access may impact managed cares future
75
quality assessment in MCOs
- healthcare effectiveness data and information set (HEDIS) - HEDIS results are used by employers, the general public, public insurers, and regulators - over 90% of health plans use HEDIS - 2013 HEDIS has 80 measures in 5 domains: - care effectiveness - access to and availability of certain services - client experience of care - utilization and resource use - information on the health plan
76
HMO models
- staff - group - network - independent practice associations (IPAs)
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fee for service promoted
- price controls - moral hazard - provider induced demand - both B and C**