Lecture 6

Question 1

What is aphasia?

Answer 1

• Language difficulty affecting around one third of people who have had a stroke.
• Difficulty finding words and constructing sentences.
• Difficulty understanding words and sentences.
• It can also affect mobility. Commonly limits the use of the right hand and arm.

Question 2

What 4 guidelines would you follow when designing for people with aphasia?

Answer 2

• Short message
• Clear sentences
• Easy words
• Good layouts

Question 3

What is a story grid?

Answer 3

• Grid structure used to map out a space of interest. (It is basically like a table)
• Participants allocate symbols or images to cells

Question 4

What is a co-created persona and how is it done?

Answer 4

Ask co-designers to think of someone else with aphasia.
Capture key characteristics of their aphasia, tech use, etc
Then, as a group, create fictional personal details.

Question 5

How would you do usability testing for people with aphasia?

Answer 5

• Test high-fidelity prototypes, no wireframes, due to challenges with abstraction.
• No task scenarios, no role-play, no thinkalouds
• Ask participants to use systems “for themselves”

Allow Time

Question 6

What techniques would you use when asking questions to people with aphasia?

Answer 6

• Include visual prompts
• Present one item at a time
• Do not rely on a correct verbal response - i.e. include yes/no or a scale to point at
• Support with images, gestures

Question 7

How would you feedback after test?

Answer 7

• Do it at the computer/device
• Support questionnaires and interviews with concrete images
• Use visual rating scales
• Use specific terms, not the “system” or “the app” as you might find in a typical UX questionnaire
• Check back with participant

Question 8

How would you collect user testing data?

Answer 8

Screen capture and video

• Analyse by defining key tasks and scoring success
• Analyse for usability issues

Question 9

How would you co-create personas?

Answer 9

• Use SWIM (Someone Who Is not Me), asked co-designers to think of someone else with aphasia.
• Capture key characteristics of their aphasia, tech use etc.
• Then, as a group, create fictional personal details.