Lecture 6

Question 1

What is Process-driven?

Answer 1

• a person or organisation has a passion for superior business performance through process innovation.
• They understand how their work is getting done
• Focus on finding opportunities to make it better
• Embracing change to drive the processes that support their business

Question 2

What is Business Process?

Answer 2

Improvements to business processes where IS enables changes to make business possible in a new and better way.

Question 3

What is Silos Perspective?

Answer 3

Functional

• Self-contained, functional units such as marketing, operations, finance etc
• Shows how a business is organised and the understanding of what the business does to achieve its goals
• Allows optimising expertise and training
• Avoid redundancy in expertise by hiring another to be assigned to a project across a function

Lose sight of business objectives = lost the effectiveness of business

Question 4

What is Business Process Perspective?

Answer 4

Cross-Functional, Business Perspective

• Sequential set of activities that turns inputs > Outputs
• Keeps the “Big picture” to optimise organisational goals
• Avoids work duplication and has a strong communication with customers and stakeholders

Question 5

Advantages of PAIS

Answer 5

PAIS = Process Aware Information System

Advantages:

• Efficiency (Faster transport, improved coordination)
• Decreased lead time
• Flexible (Separates individual from activities from Processes
• Insight: Uses capability to execute activities
• Improved Process Quality

Question 6

Disadvantages of PAIS

Answer 6

• Decrease job satisfaction
• Dis empowerment of the lower management
• Hard coding of errors in process
• Too rigid: all expectations are captured by process model
• Must look at business process to understand the rule IS plays in business transformation