Lecture 4 - Listening

Question 1

how much time do we spend communicating?

Answer 1

70%

writing 9%
reading 16%
speaking 30%
listening 45%

Question 2

which mode of communication can go up a little

Answer 2

writing and reading

Question 3

which mode of communication can go down a little

Answer 3

speaking and listening

Question 4

formal years of training

Answer 4

writing 10 years
reading 6-8 years
speaking 1-2 years
listening less than 1 year

Question 5

What is the five-step process of listening

Answer 5

1. Receiving
2. Attending
3. Understanding
4. Responding
5. Recalling

Question 6

First step - receiving

Answer 6

receiving - hearing

Question 7

hearing

Answer 7

a physical process; natural; passive

Question 8

listening

Answer 8

a physical and mental process; learned process; a skill; active

Question 9

what is the difference between hearing a listening

Answer 9

hearing doesn’t require attention but listening does to understand what we hear.

Question 10

2nd step - attending

Answer 10

devoting attention to the information we’ve received

• we have a limited capacity for processing information
• limit multitasking and elevate our attention

Question 11

3rd step - understanding

Answer 11

interpreting meaning

• knowledge
• inferences

Question 12

4th step - responding

Answer 12

conveying your attention and understanding after someone shares

• back-channel cues
• paraphrasing

Question 13

back-channel cues (responding)

Answer 13

are given while others talk (nodding, smiling to show that you’re listening)

Question 14

paraphrasing (responding)

Answer 14

summarizing others’ comments after they’ve finished talking (way to respond, or to understand)

Question 15

5th step - recalling

Answer 15

remembering information

-mnemonics: a device such as a pattern of letters, ideas, or associations that assists in remembering someting

Question 16

Mnemonics (recalling)

Answer 16

a device such as a pattern of letters, ideas, or associations that assists in remembering someting

ex: the order of great lakes from west to east
Superior, Michigan, Huron, Erie, Ontario
–> Super man helps every one

Question 17

Four listening styles

Answer 17

Your listening style is your habitual pattern of listening behaviors.

1. Action-oriented listeners
2. Time-oriented listeners
3. People-oriented listeners
4. Content-oriented listeners

Question 18

Action-oriented listeners

Answer 18

wants the direct pointed; can be impatient

Question 19

Time-oriented listeners

Answer 19

they value their time so they want to finish the conversation within a certain time.
ex: teacher

Question 20

People-oriented listeners

Answer 20

They want to take the other people’s perspective and value their feeling; has empathy towards the conversation

Question 21

Content-oriented listeners

Answer 21

has overlap to the first one; evaluate every single piece of the conversation. They will ask a lot of questions to clarify.