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Coaching and Leadership 2991 > LECTURE #4 & 5 > Flashcards

LECTURE #4 & 5 Flashcards

1
Q

what 5 points describe how things work and aid creating a result (philosophy) :

A
  • doing your best as a coach
  • faith in your athletes
  • building trust
  • genuine care for your athletes
  • ensure you can be led
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2
Q

what are the 4 most essential personal traits and abilities of the coach ?

A
  • self-control
  • patience
  • reliable
  • love of people
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3
Q

TRUE OR FALSE

athletes will appreciate that you have an understanding of what their goals are and what matters most to them

A

TRUE

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4
Q

what is JF Kennedy’s quote ?

A

“ask not what your country can do for you, ask what you can do for your country”

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5
Q

what comes from coaches and athletes being prepared ?

A

confidence

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6
Q

define communication :

A

a process by which information is exchanged between individuals through a common system of symbols, signs, language or behaviour

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7
Q

what is George Bernard shaw’s quote :

A

the single biggest problem in communication is the illusion that it has taken place

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8
Q

how much percent of team issues are communication related ?

A

80%

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9
Q

FILL IN THE BLANK

_____% of team issues are communicated related ?

A

80

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10
Q

80% of team issue are related to what ?

A

communication

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11
Q

why have effective communication ?

A

because the ability to effectively communicate with others is one of the most important tools for professional and personal interactions

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12
Q

one’s capacity to communicate is often seen as an indicator of what ?

A

ability and intelligence

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13
Q

what are the three goals of communication for coaches ?

A

to inform, persuade, and build relationships

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14
Q

what does effective communication enable you to do ?

A

influence others

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15
Q

list some “low richness” of communication :

A
  • memos and letters
  • texts
  • email
  • video
  • voice mails
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16
Q

list some “high richness” of communication :

A
  • face to face conversations
  • live speeches
  • telephone conversations
  • video conference
  • online discussion groups
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17
Q

are low richness frequent or infrequent ?

A

frequent

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18
Q

are high richness frequent or infrequent ?

A

infrequent

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19
Q

according to Dr. Albert Mehrabian describe the % of each elements of personal communication and how your message is conveyed :

A
  • 55 % body language
  • 38 % tone
  • 7 % words/verbal
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20
Q

what are the three factors described in Dr. Albert Mehrabian’s discovery on how our messages are conveyed through communication ?

A

words/verbal, body language and tone

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21
Q

what % of communication is conveyed through words and verbal ?

A

7 %

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22
Q

what % of communication is conveyed through body language ?

A

55 %

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23
Q

what % of communication is conveyed through tone ?

A

38 %

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24
Q

what happens if words disagree with the tone of voice and nonverbal behaviour during coaching ?

A

people tend to believe the tonality and nonverbal behaviour

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25
Q

who stated that “if words disagree with the tone of voice and nonverbal behaviour, people tend to believe the tonality and nonverbal behaviour”

A

Dr. Albert Mehrabian

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26
Q

describe active listening :

A
  • more than just hearing someone speak
  • you fully concentrate on what is being said
  • you listen with all you senes and give your full attention to the person speaking
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27
Q

what are 6 points of active listening :

A

1) focus fully on the speaker
2) avoid interrupting or redirecting
3) avoid seeming judgemental
4) show your interest
5) create a safe environment
6) make the speaker feel understood

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28
Q

what are 7 tips to become a better listener ?

A

1) actively listen and be empathetic to others views and concepts
2) welcome the opportunity to hear competing points of view
3) don’t take criticism personally and practice what you preach solicit feedback from others to help you improve
4) seek further information to clarify ambiguity
5) take time to interpret and understand the context of, motives for, and reasoning in received communications
6) remember to pause and let others finish what they have to say before you respond
7) respond promptly to others communication

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29
Q

what is solicit feedback ?

A

feedback that a company has actively asked for or tried to obtain

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30
Q

why is solicit feedback important ?

A

it allows us to make better, more informed decisions and pivot when necessary

31
Q

who said the quote “we have two ears and one mouth, so we should listen more than we say” ?

A

Zeno Citium

32
Q

what quote did Zeno Citium say ?

A

“we have two ears and one mouth, so we should listen more than we say”

33
Q

what is nonverbal communication ?

A

transfer of information from one person to another without the use of words or spoken language

34
Q

how many examples were listed of nonverbal communication ?

A

6

35
Q

describe the 6 examples of nonverbal communication :

A

1) facial expression
2) eye contact
3) body movements & gestures
4) posture
5) tone of voice
6) muscle tension and breathing

36
Q

eye rolling, foot tapping, heavy sighing, eyebrow raising, crossing arms, hands on hips and shaking of fingers are all example of what kind of communication ?

A

nonverbal communication

37
Q

what type of communication comprises almost 2/3 of our total combination and can be divided into categories ?

A

nonverbal communication

38
Q

how much of our total communication is non-verbal communication ?

A

almost 2/3

39
Q

describe the 5 categories that non-verbal can be divided into :

A

1) facial expression & tone
2) time utilization
3) space
4) body motion
5) place

40
Q

give an example of facial expression and tone (in regards to non-verbal communication) :

A

an anxious coach will convey this emotion to the team resulting in nervous players

41
Q

give an example of time utilization (in regards to non-verbal communication) :

A

a coach who spends more time with a certain group of athletes conveys a negative message (aka favourites the best players)

42
Q

give an example of space (in regards to non-verbal communication) :

A

players who talk to the coach only in the presence of others and stand at a distance is a sign of a poor player/coach relationship

43
Q

give an example of body motion (in regards to non-verbal communication) :

A

gestures, arm movements and physical activity convey significant messages (ex. players who drop their heads)

44
Q

give an example of place (in regards to non-verbal communication) :

A

where - the use of ones environment (athletic fields, seating on the team bus, rooming considerations) all play a non-verbal role

45
Q

who says the quote “you cannot not communicate. every behaviour is a kind of communication. because behaviour does not have a counterpart (there is no anti-behaviour), it is not possible not to communicate”

A

Paul Watzlawick

46
Q

what is the quote said by Paul Watzlawick ?

A

“you cannot not communicate. every behaviour is a kind of communication. because behaviour does not have a counterpart (there is no anti-behaviour), it is not possible not to communicate”

47
Q

why is effective communication so important ?

A

it helps us better understand a person or situation and enables us to resolve differences and build trust and respect

48
Q

TRUE OR FALSE ?

“no two people every communicate perfectly. however, the more clearly we communicate, the greater is our ability to trust”

A

TRUE

49
Q

why is keeping spirits up / the more effort you put into communication with players and coaches important ?

A

the better chance you have of avoiding feelings of isolation, which can lead to depression

50
Q

are face-to-face interaction key ? in regards tn communication ?

A

yes

51
Q

what is the platinum rule of communication ?

A

communicate with others the way they want to be communicated with

52
Q

what are the two types of stress ?

A

acute and chronic

53
Q

define acute stress :

A

a dramatic physiological and psychological reaction to a specific event

54
Q

define chronic stress :

A

consistent sense of feeling pressured and overwhelmed over a long period of time

55
Q

TRUE OR FALSE

there’s only one type of stress; bad stress

A

FALSE

there is good and bad stress

56
Q

when is stress in the good ?

A

challenge, sweet spot, success, short term-long term

57
Q

when is stress not good ?

A

no perceived way through it

58
Q

how do you deal with stress ?

A

focus on process : (your knowledge as a coach)

59
Q

how might stress affect your communication ?

A

tone, anxiety, fear and frustration

60
Q

what are the 5 tips for communicating during crisis ?

A

1) give people what they need, when they need it
2) communicate clearly, simply, frequently
3) choose cantor over charisma
4) revitalize resilience
5) distill meaning from chaos

61
Q

what is emotional awareness ?

A

the consciousness of your moment-to-moment emotional experience and the ability to manage all of your feelings appropriately

62
Q

why is it important to develop your emotional awareness ?

A

because once developed you will know what you are felling, and you’ll be able to use those emotional cues to more accurately read others

63
Q

TRUE OR FALSE

emotional awareness cannot be developed or learned

A

FALSE

emotional awareness cannot be developed or learned

64
Q

what are the 4 factors of emotional intelligence ?

A

1) perceiving emotions
2) understanding emotions
3) managing emotions
4) using emotions

65
Q

what does understating emotions do ?

A

it gives you information ; why are you feeling this, what are you feeling, etc.

66
Q

why is it important to manage emotions ?

A

because once emotions are understood and plan is in place; emotions will eventually subside

67
Q

after perceiving an emotion what do you do ?

A

recognize it

68
Q

why must a coach be empathetic towards athletes ?

A

to understand and empathize with theta is troubling

69
Q

what is important to establish when being empathetic towards yourself ?

A

what is really troubling you and what do you really want

70
Q

TRUE OR FALSE

social distance within a team is key

A

FALSE

proximity is key

71
Q

why is proximity key ?

A

because It plays a role in social and metal health cost

72
Q

what are some positions of individuals that can help you with your mental health ?

A
  • psychiatrists
  • clinical psychologists
  • sport psychologists
  • social workers
73
Q

the following three points are a summary about why we want to do what ability ?

  • excellence at practice facilitates excellence in games
  • improving individual and team play by athletes
  • working on weaknesses
A

communication

Coaching and Leadership 2991 (9 decks)

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