Lecture 3: Define Phase Project Charter

Question 1

What does a project charter describe? (6)

Answer 1

• the project objective
• the problem statement
• the scope of the project
• the process to be improved
• the improvement goal
• estimated financial benefits

Question 2

In which phase of DMAIC is the project charter made?

Answer 2

the Define phase

Question 3

What is the project charter?

Answer 3

a high-level map of the process and begins to understand the needs of the customers of the process

Question 4

Which things should be included in the project charter? (6)

Answer 4

• Problem statement
• Business case
• Goal statement
• Timeline
• Scope
• Team members

Question 5

What is the problem statement within the project charter?

Answer 5

the problem captured in the form of a measurement

Question 6

What is the business case within the project charter?

Answer 6

the business reasons for doing the project

Question 7

What is the goal statement within the project charter?

Answer 7

the target of the process measurement

Question 8

What is the timeline within the project charter?

Answer 8

when each project phase will be completed

Question 9

What is the scope of the project charter?

Answer 9

what’s in and what’s out of the project

Question 10

What are the team members within the project charter?

Answer 10

the people who will participate in the project

Question 11

What can be project objectives? (4)

Answer 11

• Money
• Time
• Scope
• Quality

Question 12

The objective communicates…

Answer 12

…the goal of the project

Question 13

The objective should (3)

Answer 13

• address the deficiency defined in the problem statement
• quantify the expected improvement
• identify the timing

Question 14

the project limits (scope) define… (4)

Answer 14

• where the process starts and ends
• constraints
• standards and procedures
• resistance

Question 15

What are examples of resistance? (2)

Answer 15

• organizational culture
• seniority

Question 16

The inclusion of project scope in the DMAIC project charter helps…

Answer 16

…retain focus of the Six Sigma team toward the goal and prevents scope creep

Question 17

What is scope creep?

Answer 17

refers to changes, continuous or uncontrolled growth in a project’s scope, at any point after the project begins

Question 18

A major role of the project team is to…

Answer 18

..analyze, qualify and rank constraints and risk factors

Question 19

Constraints relate to (4)

Answer 19

availability of resources
time
technology
budget

Question 20

Risk factors include…

Answer 20

…any external/internal factor that could impede the attainment of the goals listed in the goal statement.

Question 21

The project team… (4)

Answer 21

… has multiple levels of expertise
… can change during the project
… typically has 4 to 6 members
… has a clear understanding of the basic concepts of the LSS methodology in accordance to their rank

Question 22

The project sponsor… ( (5)

Answer 22

… is not necessarily a team members
… is an important stakeholder
… is aware of the customer’s needs, business requirements, sense of urgency and project boundaries
… empowered to make/facilitate decision-making
.. is the contact towards the rest of the organization

Question 23

What does RACI stand for?

Answer 23

Responsible
Accountable
Consulted
Informed

Question 24

What are typical problems with charters? (9)

Answer 24

• the project title is not very clear
• no appropriate project leader
• not linked to company strategy
• problem statement is not SMART
• scope of the project is not clear
• team members are not correctly chosen
• timeline for the project is not okay
• project charter is not signed