Lecture 3 And Chp 2 Txtbook

Question 1

Library staff deliver service in response to requests for information in 3 main ways.

Answer 1

Finding info to answer specific Q’s; Helping users find information for themselves; and teaching people how to use library resources & how to do library research.

Question 2

To use reference services effectively, you need to understand what 5 things?

Answer 2

You need to know more than how to Google; understand the limit is of database or site searches; use Boolean searches; use limiters; understand that lib systems don’t support full sentence questions/searches.

Question 3

5 types of important reference questions:

Answer 3

Directional Q’s, Technical and Mechanical Q’s, Ready Reference Q’s, Reference Q’s, Research Q’s

Question 4

What will help lib staff get to the heart of the search the user is looking for?

Answer 4

Quiet & persistence

Question 5

4 common reference services:

Answer 5

Readers Advisory; Referral Services; Embedded Librarianship; Remote Services