Lecture 2 Flashcards
what is risk?
a) the likelihood and impact of some potential outcome
b) effect of uncertainty on objectives
c) the odds that someone will get injured on the job
d) two or more
d) the likelihood and impact of some potential outcome
+ effect of uncertainty on objectives
why do laboratories analyze risk?
information that we get from the samples impacts the decision making and health of others.
poor information can lead to poor outcomes
we are obligated by standards to reduce risk through:
a) quality control
b) quality assurance
c) quality management
d) quality checks
c) quality management
T/F the higher the risk level, the higher the decision level and the lower the risk level, the more delegated the decision level
T, if something is high risk, there is more that needs to go in to assessing and making any decisions pertaining to it
what is the purpose of using models of risk analysis?
you are able to examine the impact of the risk as well as how to minimize it if possible
what are the steps in quality management?
- start documentation (policies, processes and procedures)
- map processes ( all areas that come in and impact it)
- prepare to meet accreditation standards (lab + external)
- keep cycle active (plan, do, check, act)
what are change management models?
developed on research+experience on the best ways to manage any change
what are change management processes?
include sequence of steps or activities that move a change from inception to delivery
what are external bodies that may be in charge of lab accreditation?
CLSI - clinical & lab standards institute
IQMH - institute for quality management in healthcare (accreditation canada)
what is the most important component for an effective change management process?
communication during all steps
most resistance to change occurs due to?
a) risk associated with allocating budget to something new
b) fear of the unknown
c) lack of skill
d) return on investment risk
fear of the unknown
T/F a critical element of planning is providing a clear multi-step process rather than sudden, unplanned sweeping changes
T
quality management consists of
quality assurance and quality control
______ includes all analytical steps whereas _____ is analytical only
quality assessment; quality control
quality assessment
protocols to confirm lab meets the needs of clients
quality control
emphasizes statistical procedures, linearity checks, temperature monitoring, reagent and standard checks
external quality assessment in Ontario is provided by?
a) CSMLS
b) IQMH
c) CLSI
d) CMLTO
b) IQMH
which is not a pre analytical error?
a) centrifuge performance
b) test usage and practice guidelines
c) expired reagent
d) sample collection
c) expired reagent
which is not a way that you can eliminate or reduce analytical errors?
a) maintenence of equipment
b) blood collection into correct tube
c) proficiency testing
d) good documentation of methods
b) blood collection into correct tube