Lecture 12

Question 1

Define Competence

Answer 1

Competence is the skills, knowledge and experience to function in a particular way.

Question 2

Define Culture

Answer 2

Culture is the sum total of ways of living built up by a group of human beings and transmitted from one generation to another. Culture is learned and acts like a template, shaping our behaviour and beliefs from generation to generation.

Question 3

Culture includes but is not restricted to?

Answer 3

Age, Gender, Physical, mental or there impairments, Race and Organisational culture.

Question 4

What is cultural competence?

Answer 4

Cultural competence is the ability of people to see beyond the boundaries of their own cultural interpretations; the ability to maintain objectivity when faced with persons from cultures different from their own; and the ability to interpret and understand the behaviours and intentions of persons from other cultures non-judgementally and without bias.

Question 5

What are the three components and Cultural Competence?

Answer 5

1: An awareness of your own culture and attitude towards cultural differences (self-exploration).
2: Being knowledgeable and sensitive of different cultural practices.
3: Ability to use cross-cultural skills to provide care to diverse populations.

Question 6

What are the benefits of practicing pharmacy in a culturally competent manner?

Answer 6

-Enhances the pharmacist – patient relationship
-Encourages collaborative management of the patients
illness
-Potential to improve patient health outcomes
-Potential to save health care dollars

Question 7

The pharmacy council expects that a culturally competent pharmacist recognises that…

Answer 7

• That their own cultural identity will influence his or her professional practice and is willing to use that knowledge to mitigate any potential negative impact of that influence.
• That cultural competence is fundamental in assisting every person achieve their own optimal health outcomes.
• The status of Māori, Te Tiriti o Waitangi and the Treaty of Waitangi in the New Zealand health sector (including the impacts on health and access to health care and services).
• That New Zealand has a culturally diverse population and how that diversity impacts on healthcare access and delivery.
• That, within their workplace, systems should be developed and maintained to ensure equitable health outcomes in service delivery.