Lecture 11: BPI & Operations and Strategy Flashcards
List 6 factors of the BPM Maturity Theory
- Strategic Alignment
- Governance
- Methods
- Information Tehnology
- People
- Culture
BPI Lifecycle Phase
Process Identification
- proces discovery
- process analysis (insights on weaknesses and their impact)
- process redesign
- process implementation
- process monitoring and controlling (performance insights)
How to improve a Business process?
NEW PROCESS
Derivation (better practices) analytical
Innovation (new practices) creative
Utilisation (potential practices) creative
Enhancement (current practices) analytical
Name 4 elements of IT operations/strategy
- Strategy and Business Alignment
- Organisation and Skills
- Management and Governance
- Technology and Architecture
Explain Strategy and Business Alignment and give examples.
Ensure the IT aspects of the organisation continues to support business through the entire cycle. Such as through Innovation, planning and delivery.
examples:
- Business/IT relationship
- Business/IT service Levels
- Usability and Technology Adoption
- Strategic IT planning and investment
- Strategic and Operational Business Models
Explain Management and Governance and give examples.
Manage the IT sources and operations to ensure effective and efficient support of business and financial goals.
eg:
- IT governance
- Program and Project Management
- Communications and Marketing
- Vendors and Partners
- Finance and Accounting
- Current Technology Portfolio
- Project Portfolio Management
Explain Organisational and Skills and give examples.
Connects the IT organisations structure, skills and sourcing strategy with the needs of the business, while promoting employee learning and satisfaction.
eg:
- organisation
- skills and competencies
- learning
- human resources
- facilities and work environment
Explain Technology and Architecture and give examples.
Defines the technology architecture and the processes for developing, deploying, enhancing and supporting business capabilities using technology solutions.
e.g.
- Guiding principles, metrics and measure
- Architecture Processes and Governance
- Architecture Organisation and Skills
- Repositories of all technology assets
- Technology Management and Utilisation
- Architecture blueprints for standard application, data and infrastructure architectures.
What are the 5 elements outlining the Strategic Plan?
- Vision: What will life be like in the future?
- Mission: What you are doing
- Goals and Objectives: What you want to achieve
- Strategy: How you are going to do it
- Activities: What are you actually doing?
Elaborate on the Vision element.
Vision: is a statement of what the organisation will be and how it will be perceived by major stakeholders
- succintly captures the organisations aspirations
- memorable
- inspirational
- visual
- engenders commitment
Elaborate on the element: MISSION
A _mission_ statement summed up is: Why the organisation exists. What it does
It has 3 components:
- key market - who is your target / client or customer?
- contribution - what product or service do you provide to that client?
- Distinction: what makes your product or service unique, so that the client would choose you?
Explain Goals.
- Supports the mission statements
- Broad statements of organisational intent
Objectives. Elaborate on this Strategy element
Goal: defines the specific targets that an organisation aims to achieve in their mission to achieve their goals
- specific
- measurable
- achievable
- relevant
- time-bound
Activites
_Activities:_ usually expressed in operational plans
the actual things that a business unit will do during the life of a business plan
e.g software developement using Waterfall or Agile
So what does Strategy mean/
the art of devising or employing plans or stratagems twoard a goal
Stratagem: a clever ruse or trick.
