Lecture 10: Employer Powers & Business Process Management Flashcards
Name the 6 types of power that you will either exert or will be potentially influenced by in your role/career life.
- Coercive power
- Reward power
- Legitimate Power
- Referent Power
- Expert Power
- Informational Power
Explain what is coercive Power?
- Forcing someone to do a task, they do not want to do.
- Compliance is the aim
- Demonstrations of harm/consequences will be illustrated if you do not comply
Explain Reward Power.
- Having the ability to grant things that people desire
- or remove things that are not desired
- once you use up your rewards you lose power
Explain Legitimate Power
- Usually manager based role or a higher position, you have a degree of power over employees.
- Therefore; based on the means to communicate your legitimate authority
- That is, to create feelings of resposibiliyy or obligation
Explain what referent power is?
- This is based on charm and personal approval
- Role Models
- Media stars
- Power can be easily lost
What is Expert power?
- The ability to communicate knowledge and expertise
- It is the perception of expertise that wields the power
Explain Informational Power.
- Using or withholding information to control others
- Persuasion based on perceived information held
- Using and manipulating information to create influence
- Can be negative as well.
How would you describe an organisation? What makes up an organisation?
- An organisational consists of motivated individuals who aim for the same objective and with a consistent team strive to accomplish customer needs.
What is Business process a part of?
The organisational assests.
What is a Business Process?
Is a time-based, project-based activity involved around transforming a business object, with a goal of accomplishing a given task.
- Tasks such as:
- inquiry
- quotation
- customer order
- raw material
- invoice
What is BPM?
Business Process Management
Is the strategy of process improvement.
Focused on taking a process ecentric view of the organisation, and focuses on designing and managing programs of work or system capabilities to ensure your improvement ideas are successful. So we could allocate resources across these improvment ideas.
What is the difference between BPI and BPM?
BPI: is a project that has a lifecycle, the project will be improving an aspect in that organisation. There might be several improvement sections across the team. Project basis
BPM: is the orchestration of those business process.Co-ordinates all these improvement activities. (the strategy).
Why BPM?
Organisations are typically a collection of processes.
We recognise all these different creativitiy, and business improvement initiatives and can adopt to them.
- Processes reflect time, cost, quality.
- Processes reflect products and services.
- Processes reflect customer orientation.
- Processes reflect flexibility and complexity.
- Processes reflect working styles and culture.
- A business’s performance relies on its processes.
- Why not ensure those processes are as efficient and
- effective as possible?
List several Principles of BPM
- All work is process work
- Any process is better than no process
- A good process is better than a bad process
- One process version is better than many
- Even a good process must be performed effectively
- Even a good process can be made better
- Every good process eventually becomes a bad process
Explain the Process Modelling —- Management Model.
- Process Modelling - (represents the problem)
- Process Measurement (Capture data and propose what happens, what happens next….Search conditions and goals)
- Process Improvment - (search solution space, and implement satisfactory solution)
- Process Management
What are the critical components of BPM
BUSINESS STRUCTURE
- Process
- Success
- IT
- Strategic Alignment
- Culture
- People
- Methods
- Governance
