Lecture 1

Question 1

Organization

Answer 1

Made up of- goals, plans, resources. An organization is necessary for specialization and synergy

Question 2

Mary Parker Follet:

Answer 2

Defined management as “The art of getting things done through other people”

Question 3

Peter Drucker:

Answer 3

Efficiency can come the expense of effectiveness

Question 4

Components of management:

Answer 4

Establishing a plan, organizing/implementing, leading, controlling/ coordinating (POLC)

Question 5

Three levels of management:

Answer 5

Ground, middle, Top

Question 6

Management Theories:

Answer 6

1. Quantitative Management
2. Mgt. Science
3. Operations Mgt.
4. Behavioral Theory
5. HR Movement
6. Org. Behavior
7. Classical Management
8. Organization Theory
9. Scientific Management

Question 7

Frederik Taylor

Answer 7

“Father of scientific management” -Efficiency movement. Enhanced workers efficiency by analyzing tasks, time, instruction 4 Principles (OSCR)

1. There is an optimal method for every task
2. Workers should be selected for their job based on their suitability then trained
3. Cooperate with workers to see that work is done in accordance in accordance with principles
4. Split responsibilities between workers and managers

Question 8

Henry Gantt:

Answer 8

Bonus for workers. Bonuses for managers for individual workers and collective

Question 9

Frank and Lilian Gilbreth

Answer 9

Frank) Time motion studies, Optimal Methods

Lilian) Work Schedules, safety on the job

Question 10

Economies of scale:

Answer 10

When production increases cost decreases) Fixed costs vs Variable costs

Question 11

Henri Fayol:

Answer 11

Five Functions of management [Organize, staff, direct, coordinate, and control]
-Not interested in tasks rather the organization
-Management is learned

Question 12

Max Weber:

Answer 12

Author of “Theory of Social and Economic organization”

          - Theory of Bureaucracy 1. Fair treatment for all 2. Rules and Methods 3. Employee selection and promotion 4. Hierarchy 5. Division of labor, defined jobs

Question 13

Chester Barnard:

Answer 13

Define organizational objectives, productive employees, communication.

Question 14

Hawthorne studies

Answer 14

(Elton Mayo, Fritz Roethlisberger) workers are more responsive to social factors

Question 15

Maslow’s Hierarchy of Needs

Answer 15

1. Physiological Needs
2. Safety Needs
3. Love/Belonging
4. Self-Esteem
5. Self-Actualization

Question 16

Operations Research, Quantitative Management

Answer 16

-Using Math to solve and define managerial problems with complex tools and methods
-Used by the U.K. and U.S. in WWII
-Operations research, linear programming, queuing theory, decision theory, simulation, inventory management, forecasting etc.
Behavior is hard to quantify, requires expertise, at times counter intuitive.