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Leading and Managing People > Lecture 1 > Flashcards

Lecture 1 Flashcards

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People You Should Know flashcards
1
Q

What is the role of a manager?

1 point

A

Get things done through other people

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2
Q

What are people skills?

3 points

A

Ability to, individually & in groups:

  • work with
  • understand
  • motivate other people
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3
Q

Better human / interpersonal skills result in?

1 point

A

Lower turnover of quality employees

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4
Q

What are personality aspects of strong leaders?

3:3 points

A

1) They seek status : Dominance, capacity for status, self acceptance
2) Focussed on others : sociability, social presence, empathy
3) Typical big five : extraverted, emotionally stable, agreeable, conscientious, open to new experience

  • Prototypical
  • Socially attractive
  • In-group members
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5
Q

What do strong leaders exchange with their followers?

1 point

A

Value in strong partnership with followers (The partnership needs to develop)

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6
Q

Explain the principle of “Influence through identification”

2 points

A
  • People = perceives as belonging to group — IN-GROUP

- Leaders embody ideals of group - they have INFLUENCE

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7
Q

Effective VS Successful managers

2:3 points

A

Successful

  • Lots networking
  • Good communication
  • About equal traditional management & human resource management

Effective

  • Lots of communication
  • Good networking and traditional management
  • Traditional management
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8
Q

What is OB?

2 points

A

OB = Organizational Behaviour

  • Field of study about how to:
    - Understand + explain + predict
    - improve human behaviour in organizational context
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9
Q

What other fields are related to OB?

4 points

A
  • Psychology
  • Social psychology
  • Sociology
  • Anthropology
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10
Q

What does OB aim to explain?

A

Input - Processes - Outcomes

  • Dependent (Y)
  • Independent (X)
  • Mediator (M)
  • Moderator/Contingency variable (W)
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11
Q

What are the OB factors?

A
  • Individual factors
  • Group factors
  • Structure factors
  • Management factors
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12
Q

What are the different levels/contexts of OB?

A

From smallest to largest:

  1. Individual
  2. Group
  3. Organizational
  4. National
  5. Global
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13
Q

What is Micro OB?

A

Behaviours of individuals

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14
Q

What is meso OB?

A

Behaviours of people working in teams or groups

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15
Q

What is Macro OB?

A

Behaviours of entire organizations + the impact on lower levels of analysis.

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16
Q

What is HRM?

A

Human Resource Management

17
Q

What is OT?

A

Organizational Theory

18
Q

What is OD?

A

Organizational development

19
Q

How would you classify the following concepts? OT, OB, OD, HRM

A

OT: Theoretical and Macro
OD: Applied and Macro
HRM: Applied and Micro
OB: Theoretical and Micro

20
Q

What are 7 HR functions?

A
  • Benefit program
  • Pay
  • Managing turnover
  • Job design
  • Managing work-life conflicts
  • Diversity management
  • Talent management
21
Q

What is the HPWS?

A

High-Performance Work Systems

22
Q

Explain how the HPWS works.

A
  • Group of separate BUT interconnected HR practices designed to enhance employee effectiveness
23
Q

What is the most traditional selection method?

A

Job interviews, but they are less objective.

24
Q

What is IM?

A

Impression management.
- Related to interview’s ratings of interview performance

2 types:

  • Honest IM
  • Deceptive IM
25
Q

Give 6 types of training for ongoing learning.

A
  • Basic skills
  • Technical skills
  • Problem-solving skills
  • Interpersonal skills
  • Civility training
  • Ethics training
26
Q

Give 2 methods of training for ongoing learning.

A
  • Formal VS informal

- On VS off the job

27
Q

What is performance?

A
  • Task performance
  • OCB (Citizenship behaviours)
  • Counter productivity
28
Q

What do performance evaluation help with?

A
  • Make human resource decisions
  • Identify training & dvlpt needs
  • provide feedback

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