Lecture 06 Defining the problem

Question 1

Defining the problem

Answer 1

• Develop the overall behavioural vision
• Identify what you want to achieve (outcomes)
• Generate a list of possible ways to achieve the outcome (actions)
• Identify the intended users (actors)

Question 2

Clear outcomes are:

Answer 2

Tangible, Measurable and must be able to signal succes or failure

Question 3

Metrics for measuring outcomes should be:

Answer 3

Accurate, Reliable, Rapid, Responsive, Sensitive, Cheap

Question 4

Action types:

Answer 4

Communicative, Mental, Physical

Question 5

Action properties:

Answer 5

Who, Where, When, Ability/Motivation

Question 6

The Minimum Viable Action (MVA)

Answer 6

The simplest version of the target action to see if your system works:

Question 7

Endogenous

Answer 7

Lifestyle factors

Question 8

Exogenous

Answer 8

Environmental factors

Question 9

How do you get to know your users?

Answer 9

1. get the best possible picture in advance
   (stereotyping)
2. during interaction process with system
   (alignment and adaptation)