Leasing and Letting (Level 3) Flashcards
Professional Statement - What is RICS Global Real Estate Agency and Brokerage (2016)
Very similar to UK specific statement: RICS UK Commercial Estate Agency (2016) - Professional Statement
Professional Statement - What is RICS UK Commercial Estate Agency (2016) and what are the core principles?
- Mandatory professional statement
- 12 core principles
- Act in an honest, fair and transparent manner
- Carry out wortk with due skill, care and dilligence
3.Ensure client’s are provided with clear Terms of Engagement with details of firms CHP - Avoid Conflicts of Interest
- Do not discriminate
- All advertising materials are honest and truthful
- Client money is held seperately with adequate insurance
- Give realistic assessments of selling prices/rents using professional judgement
etc
Professional Statement - What is the structure of RICS UK Commercial Estate Agency (2016)?
- acting ethically - duty of care, gifts, incentives, conflicts of interest
- securing instructions - AML checks, H&S
- marketting - preparing particulars, market appraisal
- disposal - methods of sale
- acquisition of property - conflict of interest, client comms
Legislation - What is the Estate Agents Act 1979?
Application: during the sale or purchase of freehold or leasehold properties with a capital value.
S.18 - Terms of business
S.21 - Declaration of personal interests
Offence: Acting dishonestly. Not providing clarity to the terms of engagement or disclosing persons interests. Not telling the client about offers received.
Penalties: warning order, prohibition order, removal of estate agent right, fine.
Policed by National Trading Standards and Local Authority
firm or individual
Legislation - What are the key principles of the Estate Agents Act 1979?
7 key points:
- clarity as to terms of agency
- honesty and accuracy
- agreement and liability for costs
- opennes regarding personal interests
- abscence of discrimination
- legal obligation to tell client about offers received
- keep clients money seperately
Legislation - How have you had regard to main estate agency laws when drafting a set of property partculars?
- Pay close attention to Estate Agents Act 1979
- ensure particulars are accurate and honest
Legislation - What is the Estate Agents Order 1991?
- Made under Estate Agents Act 1979
- Agents must inform clients at same time they are informed about their terms of business, as to any served to be offered to prospective purchasers unless offered free of charge
Legislation - What is the Estate Agents Regulations 1991?
- regulates relate to the provision of information that should be supplied to client
- this information must provide information in writing regarding:
service to be provided
remuneration
What is a cooling off period?
A cooling off period of up to 14 days is allowed for clients who change their minds and do not want to instruct the agent in accordance with current consumer protection rewgulation
Legislation - What are the Consumer Protection Regulations, 2008 (CPR Regs)
Application: During entire agency sales and lettings process
Offence: Criminal offences. Not treating ‘customers’ (all interested parties) fairly and/or providing misleading marketing information. Agents must declare everything known about a property - good and bad Agents must not exert undue pressure on buyers. If informaiton is discovered during the agency process, this information must be passed onto all interested parties Full DD is required on all new instructions.
Penalties: Unlimited fine, prohibiton order and prison up to 2 years.
Policed by Trading Standards Office of the Local Authority
Disclaimers to not apply to this criminal offence
All agency/systems but be demonstrated with due-dilligence and audit trail. If can demonstrate clear DD process, can defend breach - clear communication, documentation, and client care
Legislation - What is a reasonably well-informed person under Consumer Protection Regulations, 2008 (CPR Regs)
average consumer: reasonably well-informed person
Legislation - What are the Business Protection Regulations, 2008 (BPR Regs)
Same as CPR but relevant to protecting businesses instead of consumers
- relate to business to business activities
- prohibit misleading business-to-business advertising
- impose restrictions on how businesses compare their products to products of other companies
Legislation - Whats the difference between the Consumer Protection Regulations 2008 and the Misrepresentation Act 1967
CPRs: Focuses on wider trading practices, including:
- Misleading advertisements or descriptions of goods/services.
- Failure to provide key information.
- Aggressive sales techniques that pressure consumers into transactions.
- Regulating unfair commercial practices such as “bait and switch” or false discounts.
Misrepresentation Act: Deals with false statements of fact made during pre-contract negotiations. The misrepresentation must be a key factor in the other party’s decision to enter into the contract. There are three types of misrepresentation:
- Fraudulent Misrepresentation: Deliberate falsehoods.
- Negligent Misrepresentation: Statements made without reasonable grounds for belief in their truth.
- Innocent Misrepresentation: False statements made without fault or intent to deceive.
Legislation - What is meant by Caveat Emptor?
- let the buyer beware
- the starting point when discussing who has responsiblility for the discolure of informaiton
- overiding common law principle means that the buyer should satisfy itself on all matters relating to the property
Legislation - What is the Consumer Rights Act (2015)?
mainly relates to residential:
- consumer rights and remedies
- consolidates law relating to unfair terms and contracts between business and consumers
- letting agents must clearly display a summary of their charges both in their office and on their website for the letting and management of property
- tenancy agreements and consumer contracts must have clear and transparent terms e.g. hidden fees or one sided clauses benefitting the landlord
Legislation - Who is the Consumer Rights Act (2015) policied by and what are the penalties
Local authority
£5,000 per breach
Legislation - What is the Misrepresentation Act 1967?
Application: mis-statements/faulse/fraudulent statements or misrepresentaiton made during the pre-contractual enquiries by the vendor or their agent to the proposed purchaser. Freehold and leaseold transactions
Offence: Civil Offence. Actionable by Tort. Action can be limited by an effective disclaimer (Hedley Byrne v Heller and Partners (1964)).
Penalties: Sued for financial damaged or contract rescinded.
Legislation - Under the Misrepresentation Act 1967 what is the test to decide agents liability for negligent statements?
- foreseeability - was it foreseeable?
- proximity - was there a relationship? doesnt have to be contractual
- fairness - reasonable to impose duty of care
applies to all professional opinions and third party advice
Legislation - What is the Regulation of Property Agents (RoPA)
proposed set of regulations to ensure higher standards where currently agents / managing agents require no formal qualifications or licences
- applies to all agents and managing agents
- all property agents should be regulated by independant regulator, with mandatory qualificaitons for agents and a code of practice
- transparency of charges, disclosing conflicts of interests and administration of services charges are priorities
- a new regulator would take responsabilitity for redress scheme, and client money protection schemes
- no date has been annonced for the proposed new legislation
Marketing Signage - How is marketing signage govered?
Town and Country Planning Regulations (2007)
Marketing Signage -Is planning consent required for boards?
Yes, over 2 sq m (flat) or 2.3 sq m (V Board) - only one board per building (unless combined area is less than thresholds, then possible to insert 2)
Marketing Signage -How far can a marketing board project from facade?
1m
Marketing Signage -How high can a marketing board be placed?
Not more than 4.6m from gorund, in safe condition
Pay attention to local planning regulations, pay attention to AONB, Conservation Areas etc
Marketing Signage - When else might you require planning consent for marketing boards?
- illuminated boards
- remote boards
- board erected on listed buildings
- must be removed 14 days after completion of transaction
- Certain local authorities have FURTHER restrictions such as London Boroughs - always check local planning guidelines and local authorities
- must have owners approval
Marketing Signage - Who are marketing boards policed by?
Local Authority - can issue finds and remove boards
Legislation - What legislation relates to Bribery?
Bribery Act 2010