Learning Loop QA Wildcard Flashcards
You have been asked to re-design a workshop that originally lasted one day, down to half a day, keeping the objectives the same. What would you do?
Agree with the stakeholders that some pre and post work can be supported and that the learners will be given some time to do this. Give them time to do the pre work and maybe it can be sent to you before the half day workshop, to ensure nothing is being missed. Use creative ways of doing the pre and post work, including video cartoons, and conference calls with the whole group. Keep checking the objectives are okay.
Sometimes equipment does not work, what do you do in your design to avoid over-reliance on PowerPoint?
Create resuable posters, use pictures in your PowerPoint and do not use it as a teleprompt. Put the slide pictures in the notes so that they can still refer to them. Use flipcharts to create some visuals.
Your client has informed you that you must cut down on printing costs by 50% what do you do?
Replace some of the pages with blank paper and get the learners to take their own notes. Email beforehand, some links to online resources that they can read. If you have one, place some reading materials on your LMS. Print double sided and ask the learners which notes they need to have rather than would like to have.
The facilitator has got through the morning activities faster than expected. What could they do to make up the extra time?
Review and ask the learners to teach back. Get them to create some more content or ask how they could imbed the learning better. Get them to do some action planning on the practical application of what they have learned.
One of your key stakeholders asks that you roll out some customer service training in the contact centre. What is your immediate response?
Ask them why now and why this group of people. Adopt an air of curiosity and reassure them that you wish to get the best possible solution for the organisations so you need to ask some questions. Arrange a suitable time to get to the bottom of the request and even do a needs analysis.
You lose a major customer. How should L&D react?
Consider doing a Critical Incident analysis, looking at the major contacts within the organisations and any complaints or issues. Analyse what went wrong, without blame and seek to find out what gaps there were in knowledge, skills and attitudes. Plan for this not to happen again.
You go through a reorganisation. As the L&D manager what should you be thinking about?
Re-visit your list of key stakeholders and look at any shifts in impact or influence. Look to see if your most suportive stakeholders have any more or less impact and look at any new stakeholders that you may need to foster good relations with.
One of the delegates is being very vocal and hogging a lot of the conversations. How do you deal with them?
Use body language initially to zone them out. Keep your back or side to them and avoid eye contact. If this does not work have a word with them suggesting they help you to encourage some of the quiter members of the group.
A delegate arrives and makes it quite clear they do not want to be there. What do you do?
Ask them to leave and say you will speak to their line manager. This will either shock them into behaving or send strong message to the line manager about sending “hostages” in the future
You arrive in the training room and the projector (the only one) is not working. What do you do?
Put some blank flipcharts up in the room, with some main headings, as per your slide deck. Create a quick welcome flpchart and explain that this will be a very interactive session, in which you will need help scribing on the flipcharts. Involve the learners and in future make sure that your reliance on PowerPoint is low! Look at how to make great flipcharts.
