Learning About International Human Resources Management - chap 11 Flashcards

1
Q

The following 4 terms are mainly used to describe any company doing business in another country:

A

multinational, international, transnational, and global.

Each term is distinct and has a specific meaning defining the scope and degree of interaction with the operations outside the “home” country.

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2
Q

multinational companies

A

have investments in other countries but do not have coordinated product offerings in each country.

They focus more on adapting their products and services to each local market.

(e.g., McDonald’s with different menus in each country).

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3
Q

international companies

A

are importers and exporters; they have no investment outside of their home country.

EX. A company that exports goods from its home country to foreign markets but doesn’t have local branches or offices abroad.

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4
Q

transnational companies

A

are much more complex organizations.

They have invested in foreign operations and have a central corporate facility but give decision-making, research and development, and marketing powers to each foreign market.

ex. A company with offices, factories, and operations spread around the world, working together in a coordinated way (e.g., Unilever or Nestlé).

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5
Q

global companies

A

Has a unified brand and strategy across all countries, focusing on high volume, efficiency, and cost management.

A company that sells the same product with the same branding everywhere, focusing on global reach (e.g., Apple or Coca-Cola).

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6
Q

Forbes list are in a strong position to affect the world economy in the following ways:

A
  1. Production and distribution extend beyond national boundaries, making it easier to transfer technology.
  2. They have direct investments in many countries, affecting the balance of payments.
  3. They have a political impact that leads to cooperation among countries and to the breaking down of barriers of nationalism.
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7
Q

what is the affect of the world economy and organization test thorugh

A

industry analysts in a methodological “peer review” of reputation

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8
Q

what is the belief of the peer review method

A

belief that a company’s reputation is positively related to measurable outcomes, such as innovation, social responsibility, financial soundness, and global competitiveness.

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9
Q

Free Trade Zones and Agreements

A

Free Trade Zones: Economic areas within Europe, North America, and the Pacific Rim where trade barriers are reduced.

Brexit: The United Kingdom’s departure from the European Union, complicating international business.

CUSMA (Canada–United States–Mexico Agreement): A trade agreement that came into effect on July 1, 2020, affecting business relations between these countries.

Trans-Pacific Partnership (TPP): A deal aimed at improving trade relationships among Pacific countries, including Canada.

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10
Q

Global Trade and Economic Regions

A

BRICS: Group of fast-growing economies: Brazil, Russia, India, China, and South Africa. China and India are integrating into global supply chains; Brazil, Russia, and South Africa focus on selling natural resources.

China: Key global player with a large consumer market and rapid economic growth, especially after trade reforms in the 1970s.
Global Auto Industry Changes:

Examples of cross-border mergers and collaborations, such as Fiat and Chrysler, and GM and Isuzu.

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11
Q

Political and Legal Considerations for International Business

A

Property Rights: Poor protection in many countries, especially in Africa

Intellectual Property: Lack of protection in countries like China (e.g., knock-off products before official launch).

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12
Q

Cultural Environment

A

Cultural Factors: Important considerations include values, norms, religion, language, and social structure, which affect business practices in foreign countries.

Example: In India, promotions are valued more than compensation, while in Japan, a 4-day workweek was introduced to improve employee motivation.

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13
Q

Hofstede’s Cultural Dimensions

A

Framework for understanding cultural differences in business practices.

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14
Q

what are the Hofstede’s cultural dimensions

A

power distance
Individualism and collectivism
masculinity and femininity
uncertainty avoidance
Confucian dynamic
indulgence verses restraint

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15
Q

power distance

A

Power Distance refers to the degree to which less powerful members of institutions and organizations in a country accept and expect that power is distributed unequally.

A high power distance culture accepts hierarchical order and centralized authority, while a low power distance culture seeks more equality and less reliance on hierarchy in decision-making and leadership.

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16
Q

individualism verses collectivism

A

Individualism describes the cultures in which the ties between individuals are loose.

Collectivism describes cultures in which people are integrated into strong, cohesive groups that protect individuals in exchange for
for unquestioning loyalty.

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17
Q

masculinity verses feminity

A

Masculinity pertains to cultures in which social gender roles are clearly distinct.

Femininity describes cultures in which social gender roles overlap.

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18
Q

uncertainty avoidance

A

Uncertainty avoidance is the extent to which the members of a culture feel threatened by uncertain or unknown situations.

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19
Q

confucian dynamic

A

there is a strong emphasis on the importance of long-term thinking, family values, respect for tradition, and social harmony.

short term = instant gratification

20
Q

indulgence versus retraint

A

refers to the degree to which a society allows or controls the gratification of desires and the pursuit of happiness.

21
Q

Amazon’s Cultural Misstep in Germany

A

Union Issues: Amazon struggled with Germany’s strong union culture, which contrasts with its direct approach to dealing with employees.

Cultural Clash: Amazon’s approach conflicted with German expectations of employer-employee relations, leading to strikes and a cultural conflict.

22
Q

International HRM (Human Resources Management)

A

Complexities in HR: When doing business internationally, companies must address challenges like relocating employees, hiring locally, and managing operations abroad.

HRM Systems: Tools to manage global operations, track employees, and ensure their safety during crises like natural disasters or pandemics (e.g., COVID-19).

23
Q

why do global mergers and acquisitions fail?

A

due to the lack of addressing and combining different cultures

24
Q

expatriate

A

Employee from an organization’s home country who moves to the international country where the organization does business

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host country-national
A person hired from within the country where the operation functions
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3rd country national
Someone who is hired from neither the home nor the host country is referred to as a 3rd-country national.
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how much do expatriate assignments cost
Expatriate assignments cost companies, on average, $1 million over a 3-year period, which can be 3 to 5 times the cost of a domestic assignment.
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how do companies reduce expatriate costs
To reduce the costs, some companies are considering short-term and “commuter” assignments. A short-term assignment lasts 6 to 12 months, with the employee remaining under a home-country employment contract Companies will also take into account the “quality of life” in another country when deciding whether to use local talent or an expatriate.
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host country internalization
host-Country Nationals: Often used in later stages of internationalization to: Lower relocation costs for expatriates. Meet local government requirements. Enhance marketing to local customers. Example: Bombardier and Four Seasons replace expatriates with local managers.
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3rd-Country Nationals internalization
Have required language skills and cultural understanding. Can be less costly to relocate compared to expatriates. Host-Country Pressure: Local governments may push companies to hire more local workers, influencing HR decisions.
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how to encourage local hiring
the host country frequently implements tax incentives, tariffs, and quotas.
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Recruitment Strategies in International HRM
MNCs Recruitment: Use similar methods as in home country. Unskilled labour = easier to find in developing countries. Skilled labour = harder to find → need targeted recruitment (e.g., radio ads, referrals, international search firms). Guest Workers: Hired when local labour is insufficient. Lower wages, but higher total costs (housing, transportation, benefits). Requires strategic planning to manage total expenses effectively.
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In order to ensure that global talent is attracted and retained in other countries, organizations need to focus on the following:
1. Brand—having a reputation as an employer where people can excel. 2. Compensation—ensuring that the rewards program is competitive and fits the local circumstances as well as what applies in the home country. 3. Development—increasing employees’ skills and competencies. 4. Culture—understanding the local environment and what additional supports might be necessary to attract and retain employees
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what are transnational teams
Teams made up of people from various nationalities who work on different international projects in various international locations
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selecting expatriate employees
- Encourage Self-Identification - Create a Pool of Candidates - Ensure Person–Job Fit Match candidates’ skills to the specific job. Language skills + technical abilities matter. - Ensure Person–Location Fit Can the employee adapt to the host country’s culture? Social activities can help with cultural adaptation.
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consideration to take when taking on an expatriate employee
- ability to do the job - speak diff language - adapt to new environments - ability to make effective decisions - ability to work in teams - ability to respect diversity -
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what is failure rate
Percentage of expatriates who are not successful in their international assignments
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why do expatriates fail?
One of the primary reasons for an assignment failure is the person’s family—spouse and children. failures also occurred due to the person’s lack of job knowledge, poor relational leadership skills, and lack of cultural openness and adaptability.
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how to reduce these failure rates
include family early on (training the entire family and even in some cases providing the spouse of the expatriate a job) and incorporate training and development
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Content of Training Programs
1. History, politics, religion(s), and economy; 2. Culture and values; 3. Currency and banking system; 4. Transportation and housing; 5. Laws and issues pertaining to safety and security; 6. Food preferences and availability; and 7. Expectations regarding social and business etiquette. also include language and cultural sensitivity
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culture shock
Ongoing stress and unhappiness due to the inability to adapt to a new way of life in a foreign country
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Repatriation
Process of moving back to the home country, or original country of citizenship, after an international assignment When being repatriated, employees and their families can experience culture shock, even though they are returning home
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repatriation process
1. Issues need to be planned before the employee has left for their assignment. 2. Support has to be ongoing. 3. The returning assignee cannot be neglected after returning. 4. The repatriation process should begin at least 6 months prior to the return
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current trend?
many firms are now allocating fewer dollars to processes that support international assignments spending less time and attention on employees working in foreign countries. Over time, this could make repatriation even more difficult and could influence the number of people willing to accept international work.
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